NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows Explanation: There were no problems detected with the requested operation. Recommended Action: None, unless this was a database backup performed through a database extension product (for example, NetBackup for Oracle or NetBackup for SQL Server). In those instances, code 0 means the backup script that started the backup ran without error. However, you must check other status as explained in the related NetBackup manual to see if the database was successfully backed up. NetBackup Status Code: 1 Message: the requested operation was partially successful Explanation: A problem that may require corrective action was detected during the requested operation. Recommended Action: Check the All Log Entries report and also the progress log (if there is one). Some of the problems that can show up under status code 1 are: ◆ A file or directory path that is more than 1023 characters long. For NetBackup ServerFree Agent: the maximum pathname length is 1000 characters for frozen image backups, not 1023. When the frozen image is created, a new mount point is added to the beginning of the file path. If this new mount point plus the original file path exceeds 1023 characters, the backup fails with status code 1. The progress log includes the entry “ERR - Skipping long dir path.” ◆ Could not open a file. ◆ Read error encountered in a file. ◆ File is of an unknown type. ◆ On clients using Open Transaction Manager (OTM) for open file management, the OTM cache may be full. See the recommended actions under status code 11. ◆ A vault job may terminate with status code 1 if non-fatal errors are encountered during one or more of the following operations: ◆ duplication ◆ suspension of unvaulted media ◆ expiration of disk images ◆ execution of vlt_ejectlist_notify script ◆ catalog backup ◆ eject and/or report In the event of a non-fatal error, Vault will attempt to complete all the steps configured in the vault profile. 56 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Identify which of the above operations encountered an error by reviewing the detail.log file in each of the sidxxx directories that had problems: Chapter 4, NetBackup Status Codes and Messages 57 Status Codes UNIX: /usr/openv/netbackup/vault/sessions/vault_name/sidxxx Windows: install_path\NetBackup\vault\sessions\vault_name\sidxxx (where xxx is the session id) Or review the vault debug log file in the following directory: UNIX: /usr/openv/netbackup/logs/vault Windows: install_path\NetBackup\logs\vault Correct the problem and rerun the vault job. NetBackup Status Code: 2 Message: none of the requested files were backed up Explanation: A backup or archive could not back up any of the files in the file list. Recommended Action: Verify that the files exist and you have read access to them. ◆ Check to see if there is a trailing space on one or more of the filenames in the client’s file list. Remove any inadvertent trailing characters (such as spaces or tabs). ◆ Check the exclude list per the instructions in the user’s guide for the client. ◆ On Windows clients, verify that the account used to start the NetBackup Client service has read access to the files. If you are backing up a network drive or a UNC (universal naming convention) path, use the Services application in the Windows Control Panel to verify that the NetBackup Client service does not start under the SYSTEM account. The SYSTEM account cannot access network drives. To back up network drives or UNC paths, change the NetBackup Client service startup to log in as a user that has permission to access network drives. NetBackup Status Code: 3 Message: valid archive image produced, but no files deleted due to non-fatal problems Explanation: The backup portion of the archive command reported problems so the files were not deleted. Recommended Action: Examine the status of the archive on the client to determine if you need to retry the archive after correcting the problem. If the problem is not serious and the files were backed up, you can manually delete the files. To verify which files were backed up, use the NetBackup client-user interface in restore mode and browse the files in the archive. NetBackup 4.5 Troubleshooting Guide for Windows
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NetBackup 4.5 Troubleshooting Guide
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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Page 43 and 44: General Test and Troubleshooting Pr
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Page 49 and 50: Windows NT/2000 Master Server Polic
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Page 69: NetBackup Status Codes and Messages
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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E F NetBackup 4.5 Troubleshooting G
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O P NetBackup 4.5 Troubleshooting G
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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