NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows /usr/openv/lib/libvopie.sl /usr/openv/lib/libnoauth.sl Macintosh: :System Folder:Extensions:libvopie.dll :System Folder:Extensions:libnoauth.dll 2. Check the methods_allow.txt files on the systems that are having problems to ensure that authentication is enabled. The files are in the following locations: Windows: install_path\NetBackup\var\auth Macintosh: :System Folder:Preferences:NetBackup:var:auth If one system reports authentication failed (status code 160) and the other system reports network connection timed out (status code 41), you may have enabled authentication in the first system’s methods_allow.txt file but not in the second system’s methods_allow.txt file. 3. On the systems that are having the authentication problem, remove the remote host that is not being authenticated from the methods_allow.txt file. For example, if host A and host B are having the problem, remove host A from the file on host B and vice versa. Retry the operation. ◆ If the problem still exists, it indicates connection problems not related to authentication. ◆ If connections are now successful, proceed to the next step. 4. Execute bpauthsync -vopie on the master server to resynchronize the key files on the systems. install_path\NetBackup\bin\admincmd\bpauthsync -vopie -servers -clients 5. Add back the names removed in step 3 and retry the operation. 6. Create debug log directories for the processes involved in authentication between NetBackup systems. These include: ◆ On the server, create debug log directories for bprd, bpdbm, bpcd. ◆ On the client, create debug log directories for bpbackup, bprestore, bpbkar (Windows only). 120 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Retry the operation and check the logs. NetBackup Status Code: 161 Message: Evaluation software has expired. See www.veritas.com for ordering information. Explanation: The time allowed for the NetBackup evaluation software has ended. Recommended Action: Obtain a licensed copy of NetBackup. Chapter 4, NetBackup Status Codes and Messages 121 Status Codes NetBackup Status Code: 162 Message: Incorrect server platform for license Explanation: The platform identifier in the license key does not match the platform type on which the key was installed. Recommended Action: Ensure that you are using a license key that was intended for the platform on which you are installing. NetBackup Status Code: 164 Message: unable to mount media because it is in a DOWN drive or misplaced Explanation: A restore was attempted and the volume required for the restore was in a DOWN drive in a robot. Or, the slot that should contain the volume is empty. Recommended Action: ◆ If volume is in a DOWN drive, remove it and place it in its designated slot. Then, retry the restore. ◆ If the volume is in the wrong slot, use a robot inventory option to reconcile the contents of the robot with the Media Manager volume configuration. NetBackup Status Code: 165 Message: NB image database contains no image fragments for requested backup id/copy number Explanation: A restore was attempted and NetBackup has no record of fragments associated with the backup ID that has the files. Recommended Action: Check the NetBackup Problems report for additional information about the error. For detailed troubleshooting information, create a debug log directory for either bpdm or bptm (whichever applies) and retry the operation. Check the resulting debug log. NetBackup 4.5 Troubleshooting Guide for Windows
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NetBackup 4.5 Troubleshooting Guide
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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NetBackup Status Codes and Messages
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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