NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 4, NetBackup Status Codes and Messages 125
Status Codes
4. If your configuration has multiple servers / HBAs with access to your tape services
(most likely, an SSO configuration), make sure the SCSI Reserve / Release is
configured correctly. For more information, refer to the NetBackup SAN Shared Storage
Option System Administrators Guide for UNIX and Windows.
NetBackup Status Code: 173
Message: cannot read backup header, media may be corrupted
Explanation: When searching for a backup image to restore, the tape manager (bptm)
could not find the correct backup ID at the position on the media where NetBackup
expected it to be. This can indicate a drive hardware problem.
Recommended Action:
1. Check the NetBackup Problems report for clues as to what caused the error.
2. Try the restore on another drive if possible.
3. For detailed troubleshooting information, create a debug log directory for bptm and
retry the operation. Check the resulting debug log.
NetBackup Status Code: 174
Message: media manager - system error occurred
Explanation: An abnormal condition occurred causing a tape manager(bptm) or disk
manager (bpdm) failure. This should not occur under normal circumstances.
Recommended Action:
1. Check the NetBackup Problems report to see if it shows the cause of the problem. If
you see a Problems report message similar to
“attempting to write 32767 bytes, not a multiple of 1024”
save all logs and call VERITAS customer support.
2. If you see the problem with only one client, verify that the client binaries are correct,
especially those for bpcd.
3. Can you read or write any other images on this media?
If so, check the following reports for clues:
◆ Images on Media report
◆ Media Contents report
NetBackup 4.5 Troubleshooting Guide for Windows