NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows Recommended Action: Verify that the installed software components are all at a compatible release version. Device Management Status Code: 12 Message: Invalid Operator Explanation: An internal list of operators could not be obtained. Recommended Action: This is an unexpected internal error. Stop and restart ltid (the Media Manager device daemon on UNIX or the NetBackup Device Manager service on Windows). Device Management Status Code: 13 Message: Error in IPC SHMGET call Explanation: A process was unable to get a shared memory identifier associated with a segment of shared memory that ltid maintains. (ltid is the Media Manager device daemon on UNIX or the NetBackup Device Manager service on Windows.) Recommended Action: 1. Examine command output (if available), debug logs, and system logs for messages related to the error. a. Enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the daemons/services, or execute the command’s verbose option, if available. b. Retry the operation and examine the logs. 2. On UNIX servers, gather output from the ipcs -a command to see what resources are currently in use. Device Management Status Code: 14 Message: Error in IPC SHMAT call Explanation: A process was unable to attach a shared memory segment that ltid maintains. (ltid is the Media Manager device daemon on UNIX or the NetBackup Device Manager service on Windows.) Recommended Action: 318 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Chapter 5, Media Manager Status Codes and Messages 319 Status Codes 1. Examine command output (if available), debug logs, and system logs for messages related to the error. a. Enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the daemons/services, or execute the command’s verbose option, if available. b. Retry the operation and examine the logs. 2. On UNIX servers, gather the output of the ipcs -a command to see what resources are currently in use. Device Management Status Code: 15 Message: The drive is DOWN Explanation: An attempt was made to mount media on a drive or to reserve a shared drive which has since been logically configured to the DOWN state. Recommended Action: 1. Examine command output (if available), debug logs, and system logs for messages related to the error. a. Enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the daemons/services, or execute the command’s verbose option, if available. b. Retry the operation and examine the logs. 2. Check the application log files (such as the bptm log) to see why the drive may have been configured DOWN. 3. Check the integrity of the drive, drive path, and media. Device Management Status Code: 16 Message: No mount pending for given mount index Explanation: An attempt was made to retrieve information about a pending mount request, but no such pending mount request was found. Recommended Action: Use a device monitor interface or consult application logs to see whether the request has been completed or canceled. Requests to retrieve information for pending mount requests are valid only when the mount request is actually pending. NetBackup 4.5 Troubleshooting Guide for Windows
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NetBackup 4.5 Troubleshooting Guide
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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NetBackup Status Codes and Messages
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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