NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

Status Codes
NetBackup 4.5 Troubleshooting Guide for Windows
network unreachable failure was encountered between the master and a media server or if
only the master server was involved. Execute the ping command from one host to
another by using the following combinations:
1. From the master server, ping the master and all media servers by using the host
names in the storage unit configuration.
2. From each of the media servers, ping the master server host by using the host name
specified in the NetBackup server list. On a Windows server, the master is designated
on the Servers tab in the Master Server Properties dialog. To access this dialog, see
“Using the Host Properties Window” on page 40.
3. See “Testing Media Server and Clients” on page 19 and “Resolving Network
Communication Problems” on page 21.
4. If necessary, create debug log directories for the following processes and retry the
operation. Then, check the resulting debug logs on the master server:
◆ If the error occurred during a backup, check the bpsched debug logs.
◆ If the error occurred during a restore, check the bprd debug logs.
NetBackup Status Code: 204
Message: connection refused by server backup restore manager
Explanation: The media host refused a connection on the port number for bpcd. This
error can be encountered during a backup or restore.
Recommended Action: Execute the ping command from one host to another by using
the following combinations:
Note Also, see “Resolving Network Communication Problems” on page 21.
1. From the master server, ping the master and all media servers by using the host
names in the storage unit configuration.
2. From each of the media servers, ping the master server by using the name specified in
the NetBackup server list. On a Windows server, the master is designated on the
Servers tab in the Master Server Properties dialog. To access this dialog, see “Using
the Host Properties Window” on page 40.
3. On Windows servers:
a. Verify that the bpcd entries are correct in:
%SystemRoot%\system32\drivers\etc\services
136 NetBackup Troubleshooting Guide - Windows NT/2000
NetBackup 4.5 Troubleshooting Guide for Windows