NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
General Test and Troubleshooting Procedures
a. On NetBackup servers, check the services files to ensure that they have entries
for:
◆ bpcd and bprd
◆ vmd
◆ bpdbm
◆ Processes for configured robots (for example, tl8cd). See the Media Manager
System Administrator’s Guide for Windows for a list of these processes.
On Windows, the services file is
%SystemRoot%\system32\drivers\etc\services.
b. On Windows and NetWare clients, verify the NetBackup Client and NetBackup
Request service port numbers.
◆ On Microsoft Windows clients, verify that the NetBackup Client Service Port
number and NetBackup Request Service Port number on the Network tab in
the NetBackup Client Properties dialog match the settings in the services file.
To display this dialog, start the Backup, Archive, and Restore interface on the
client and click NetBackup Client Properties on the File menu.
The values on the Network tab are written to the services file when the
NetBackup Client service starts.
The services file is located in:
%SystemRoot%\system32\drivers\etc\services (Windows
NT/2000)
C:\Windows\services (Windows 98 and 95)
◆ On NetWare clients, check the BPCD and BPRD entries in the
openv\netback\bp.ini file.
c. On Macintosh clients, check the mac.conf file in the NetBackup folder in the
Preferences folder to ensure that it has the correct portnum and bprdport
entries.
3. On Windows servers and clients, verify that the NetBackup Client service is running.
4. WINS or DNS host name information must correspond to what is in the policy
configuration and the name entries in the following:
◆ On Windows NetBackup servers, Microsoft Windows clients, and NetWare
nontarget clients, check the General tab in the NetBackup Client Properties dialog
and the Servers tab in the Specify NetBackup Machines dialog. To display these
Chapter 2, Troubleshooting Procedures 27
NetBackup 4.5 Troubleshooting Guide for Windows