NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows install_path\Volmgr\database (Windows). Display the device configuration to determine whether or not the database is corrupt, and restore a saved copy of the databases from catalog backups, or delete them and recreate the device configuration as needed. Device Configuration Status Code: 13 Message: Failed reading drive or robot config file Explanation: A request was made to change or list the device configuration, but an error was encountered while reading from the device database. Recommended Action: 1. Examine the daemon debug log and command or interface output for a more detailed message on the error. a. If not already enabled, enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the volume daemon / NetBackup Volume Manager service, or start vmd with the verbose option. b. Retry the operation and examine the logs. 2. Examine the permissions and check for the existence of the device configuration database files (ltidevs and robotic_def), located in the directory /usr/openv/volmgr/database (UNIX) or the folder install_path\Volmgr\database (Windows). Display the device configuration to determine whether or not the database is corrupt. Restore a saved copy of the databases from catalog backups, or delete them and recreate the device configuration as needed. Device Configuration Status Code: 14 Message: Invalid drive index Explanation: A request was made to add, update, or list a drive configuration entry, and the specified drive index was not associated with a configured drive. Recommended Action: 1. Display the device configuration to obtain the list of valid drives. Avoid making device configuration changes from multiple sources simultaneously. 2. If more information is needed, examine the daemon debug log and command or interface output for a more detailed message on the error. 290 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows a. If not already enabled, enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the volume daemon / NetBackup Volume Manager service, or start vmd with the verbose option. b. Retry the operation and examine the log files. Device Configuration Status Code: 15 Chapter 5, Media Manager Status Codes and Messages 291 Status Codes Message: Invalid robot number Explanation: On a request to modify the device configuration, the specified robot number was not within the allowable range, or the robot number did not correspond to a currently configured robot, or the robotic database is corrupted. Recommended Action: 1. Specify a robot number in the range of 0 to 32767. 2. Ensure that all device configuration changes or deletions are performed on devices that are currently part of the device configuration. 3. Check the integrity of the robotic database file robotic_def located in the directory /usr/openv/volmgr/database (UNIX) or the folder install_path\Volmgr\database (Windows), by displaying the contents of the device configuration. Restore a saved copy of the robotic database from catalog backups, or delete it and recreate any needed robotic configuration information. Device Configuration Status Code: 16 Message: A SCSI inquiry sent to the device has failed Explanation: On a request to add or update a SCSI robotic library or drive, Media Manager failed to obtain the serial number and inquiry string for the device. This information is obtained by Media Manager by sending a SCSI Inquiry command to the device. Failure indicates that NetBackup was not able to communicate with the device by means of SCSI. Recommended Action: 1. Ensure that the device is physically connected. 2. Ensure that the operating system is configured to recognize the device and that the operating system can see the device. 3. Ensure that no other process is using the device and that the device is not offline. NetBackup 4.5 Troubleshooting Guide for Windows
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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NetBackup Status Codes and Messages
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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