NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes NetBackup 4.5 Troubleshooting Guide for Windows Media Manager Status Code: 42 Message: cannot connect to robotic software daemon Explanation: A connection to a robotic software daemon/process could not be established. This can occur when a process tries to connect to the robotic process that is not running. It can also occur if the network or server is heavily loaded and has slow response time. Recommended Action: 1. Examine command output (if available) and the daemon and reqlib debug logs for a more detailed message on the error, as follows. a. If not already enabled, enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the volume daemon/NetBackup Volume Manager service, or start vmd with the verbose option, if available. b. Retry the operation and examine the logs. 2. Identify the robotic process by looking at the robot type, and at the robot host on the robotic request or the robot host field of the volume being operated on. 3. Verify that the robotic process used for robotic control is available (see table “Media Manager Daemons and Programs” on page 459), and start the robotic process if necessary. 4. Ensure that there is only one configured robot control host for each LMF, TL8, TLD, and TLH robot and that all volumes in the volume configuration have a robot host that matches the configured robot control host. 5. Change the volumes or reconfigure the robot in the device configuration as needed. 6. Check the system log on the robot control host to see if the robotic process is processing requests during the time when connections to it are attempted. Media Manager Status Code: 43 Message: failed sending to robotic software daemon Explanation: An attempt to write data to a robotic software daemon/process socket failed. Recommended Action: 220 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Chapter 5, Media Manager Status Codes and Messages 221 Status Codes 1. Examine command output (if available) and the daemon and reqlib debug logs for a more detailed message on the error, as follows. a. If not already enabled, enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the daemons/services, or by executing the command’s verbose option, if available. b. Retry the operation and examine the logs. 2. Identify the robotic process by looking at the robot type, and at the robot host on the robotic request or the robot host field of the volume being operated on. Verify that the robotic process used for robotic control is available and handling requests (see table “Media Manager Daemons and Programs” on page 459). 3. Identify the robot control host by checking the device configuration. There should be only one configured robot control host for each LMF, TL8, TLD, and TLH robot and all volumes in the volume configuration should have a robot host that matches the configured robot control host. 4. Check the system log on the robot control host to see if the robotic process is processing requests during the time when communications with it are attempted. Perform “Resolving Network Communication Problems” on page 21. Media Manager Status Code: 44 Message: failed receiving from robotic software daemon Explanation: An attempt to read data from a robotic software daemon/process socket failed. Recommended Action: 1. Examine command output (if available) and the daemon and reqlib debug logs for a more detailed message on the error, as follows. a. If not already enabled, enable debug logging by creating the necessary directories/folders. Increase the level of verbosity by adding the VERBOSE option in the vm.conf file and restarting the daemons/services, or by executing the command's verbose option, if available. b. Retry the operation and examine the logs. NetBackup 4.5 Troubleshooting Guide for Windows
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NetBackup 4.5 Troubleshooting Guide
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Contents NetBackup 4.5 Troubleshoot
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Preface Audience Organization NetBa
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Introduction 1 This chapter explain
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General Test and Troubleshooting Pr
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NetBackup Configuration 1 Servers N
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Windows NT/2000 Master Server Polic
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Reports NetBackup 4.5 Troubleshooti
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Media Manager Logs NetBackup 4.5 Tr
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64 = Backup Status 128 = Media Devi
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NetBackup Status Codes and Messages
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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