NetBackup 4.5 Troubleshooting Guide for Windows - Symantec
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Status Codes<br />

<strong>NetBackup</strong> <strong>4.5</strong> <strong>Troubleshooting</strong> <strong>Guide</strong> <strong>for</strong> <strong>Windows</strong><br />

<strong>NetBackup</strong> Status Code: 201<br />

Message: handshaking failed with server backup restore manager<br />

Explanation: A process on the master server encountered an error when communicating<br />

with the media host (can be either the master or a media server). This error means that the<br />

master and media server processes were able to initiate communication, but encountered<br />

difficulties in completing them. This problem can occur during a backup, restore, or<br />

media list in a single or multiple server configuration.<br />

Recommended Action:<br />

1. Determine the activity that encountered the handshake failure by examining the<br />

<strong>NetBackup</strong> All Log Entries report <strong>for</strong> the appropriate time period. If there are media<br />

servers, determine if:<br />

◆ The handshake failure was encountered between the master and a media server.<br />

or<br />

◆ Only the master server was involved.<br />

2. If necessary, create the following debug log directories <strong>for</strong> the following:<br />

◆ bpcd on the <strong>NetBackup</strong> media host (can be either the master or a media server).<br />

◆ If the error was encountered during a backup operation, bpsched on the master<br />

server.<br />

◆ If the error was encountered during a restore operation, bprd on the master<br />

server.<br />

◆ If the error was encountered during a media list operation, admin in the<br />

<strong>NetBackup</strong> logs/admin directory on the master server.<br />

3. Retry the operation and examine the resulting debug logs <strong>for</strong> in<strong>for</strong>mation on why the<br />

error occurred.<br />

<strong>NetBackup</strong> Status Code: 202<br />

Message: timed out connecting to server backup restore manager<br />

Explanation: A process on the master server timed out while trying to initiate<br />

communications with the media host (can be either the master or a media server). This<br />

problem can occur during a backup or restore in either a single or multiple server<br />

configuration.<br />

Recommended Action: Determine which activity encountered the connection timeout<br />

failure by examining the All Log Entries report <strong>for</strong> the appropriate time period. If there<br />

are media servers, determine if the timeout occurred between the master and a media<br />

server or if only the master was involved.<br />

134 <strong>NetBackup</strong> <strong>Troubleshooting</strong> <strong>Guide</strong> - <strong>Windows</strong> NT/2000<br />

<strong>NetBackup</strong> <strong>4.5</strong> <strong>Troubleshooting</strong> <strong>Guide</strong> <strong>for</strong> <strong>Windows</strong>

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