NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

NetBackup 4.5 Troubleshooting Guide for Windows
Chapter 5, Media Manager Status Codes and Messages 319
Status Codes
1. Examine command output (if available), debug logs, and system logs for messages
related to the error.
a. Enable debug logging by creating the necessary directories/folders. Increase the
level of verbosity by adding the VERBOSE option in the vm.conf file and
restarting the daemons/services, or execute the command’s verbose option, if
available.
b. Retry the operation and examine the logs.
2. On UNIX servers, gather the output of the ipcs -a command to see what resources
are currently in use.
Device Management Status Code: 15
Message: The drive is DOWN
Explanation: An attempt was made to mount media on a drive or to reserve a shared
drive which has since been logically configured to the DOWN state.
Recommended Action:
1. Examine command output (if available), debug logs, and system logs for messages
related to the error.
a. Enable debug logging by creating the necessary directories/folders. Increase the
level of verbosity by adding the VERBOSE option in the vm.conf file and
restarting the daemons/services, or execute the command’s verbose option, if
available.
b. Retry the operation and examine the logs.
2. Check the application log files (such as the bptm log) to see why the drive may have
been configured DOWN.
3. Check the integrity of the drive, drive path, and media.
Device Management Status Code: 16
Message: No mount pending for given mount index
Explanation: An attempt was made to retrieve information about a pending mount
request, but no such pending mount request was found.
Recommended Action: Use a device monitor interface or consult application logs to see
whether the request has been completed or canceled. Requests to retrieve information for
pending mount requests are valid only when the mount request is actually pending.
NetBackup 4.5 Troubleshooting Guide for Windows