NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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Problem Report Information NetBackup 4.5 Troubleshooting Guide for Windows What were you attempting when the problem occurred? (for example, a backup on a Windows client) ______________________________________________________________________ ______________________________________________________________________ What were the error indications? (for example, status code, error dialog box) ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ Did this occur during or shortly after any of the following: _____ Initial Installation _____ Configuration change (explain) _____ System change or problem (explain) _____ Have you seen the problem before: (if so, what did you do that time) Logs or other failure data you have saved: _____ All log entries report _____ Media Manager debug logs _____ NetBackup debug logs _____ Event Viewer Application logs (Windows) Can you communicate with us through any of the following: _____ ftp _____ telnet _____ email _____ fax 6 NetBackup Troubleshooting Guide - Windows NT/2000 NetBackup 4.5 Troubleshooting Guide for Windows
NetBackup 4.5 Troubleshooting Guide for Windows Troubleshooting Procedures 2 This chapter has procedures for finding the cause of NetBackup errors. These procedures are general in nature and do not attempt to cover every problem that could occur. They do, however, recommend methods that usually result in successful problem resolution. When performing these procedures, try each step in sequence. If you have already performed the action or it does not apply, skip to the next step. If it branches you to another chapter, use the solutions suggested there. If you still have a problem, go to the next step in the procedure. Also, alter your approach based on your specific configuration and what you have already tried. There are three troubleshooting procedures: ◆ Preliminary Troubleshooting ◆ Troubleshooting Installation and Configuration Problems ◆ General Test and Troubleshooting Procedures Start with “Preliminary Troubleshooting.” This explains what to check first and then branches off to other procedures as appropriate. “Troubleshooting Installation and Configuration Problems” applies specifically to installation and configuration problems. “General Test and Troubleshooting Procedures” defines general methods for finding server and client problems and should be used last. Note The term media server, as distinct from master server or server, does not apply to the NetBackup BusinesServer product. When troubleshooting a BusinesServer installation, please ignore any references to media server. Preliminary Troubleshooting If you are having problems with NetBackup, perform this procedure first. NetBackup 4.5 Troubleshooting Guide for Windows 7
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Page 3 and 4: Contents NetBackup 4.5 Troubleshoot
Page 9 and 10: Preface Audience Organization NetBa
Page 15 and 16: Introduction 1 This chapter explain
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Page 43 and 44: General Test and Troubleshooting Pr
Page 45 and 46: NetBackup Configuration 1 Servers N
Page 49 and 50: Windows NT/2000 Master Server Polic
Page 57 and 58: Reports NetBackup 4.5 Troubleshooti
Page 63 and 64: Media Manager Logs NetBackup 4.5 Tr
Page 65 and 66: 64 = Backup Status 128 = Media Devi
Page 69 and 70: NetBackup Status Codes and Messages
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NetBackup 4.5 Troubleshooting Guide
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Messages NetBackup 4.5 Troubleshoot
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Media Manager Status Codes and Mess
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Figure 6. Starting NetBackup Master
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Figure 7. Backup or Archive to Tape
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Backups - Macintosh Clients NetBack
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Restores - NetWare Clients NetBacku
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NetBackup Directories and Files Bac
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Startup Process NetBackup 4.5 Troub
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Barcode Operations NetBackup 4.5 Tr
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Media Manager Components Media Mana
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Robotic Test Utilities C Each of th
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Backup Exec Tape Reader for NetBack
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◆ Backup Exec 8.x Device & Media
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Examples NetBackup 4.5 Troubleshoot
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Troubleshooting with the Debug Logs
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Glossary access control list (ACL)
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ack up backup The act of copying an
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configuration consolidated eject co
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disaster recovery disk disk-image b
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global attributes GDM Dashboard GDM
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inject inport inode install_path jb
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media media access port media host
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NetBackup Device Manager service Ne
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port A location used for transferri
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estore retention level retention pe
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session Session (Vault) shared driv
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tape overhead tape spanning tar tar
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TSH - Tape Stacker Half-inch A Medi
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wildcard characters Microsoft Windo
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Index Numerics 3pc.conf file 123 A
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E F NetBackup 4.5 Troubleshooting G
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O P NetBackup 4.5 Troubleshooting G
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NetBackup 4.5 Troubleshooting Guide for Windows - Symantec

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