II. Uluslararası Sağlıkta Performans ve Kalite Kongresi Bildiriler

Özel ve kamu sağlık kurum ve kuruluşlarında hasta ve çalışan güvenliği ile ilgili risklerin azaltılması
için hasta güvenliği kültürünün geliştirilmesine ve yaygınlaştırılmasına önem verilmelidir. Hasta
ve çalışan güvenliği konusunda hizmet içi eğitim yoluyla personelin niteliklerinin artırılmalıdır. Hasta
ve çalışan güvenliği ile ilgili uyarı sistemlerinin oluşturulmasına, hasta ve çalışanların sağlık hizmeti
sunum sürecinde karşılaşabilecekleri muhtemel risk ve zararlardan korunmasına yönelik, tedbirler
alınmalıdır.
Anahtar Kelimeler: Güvenli Hastane, Hasta ve Çalışan Güvenliği
Abstract
THE PERCEPTION LEVEL OF THE SECURITY OF HOSPITALS BY WORKERS
AND PUBLIC
It is very important to constitute a safe and functional health institute for patients, relatives of patients,
visitors, and employees, to reduce and control the danger and risk in this institute, to prevent accidents
and to be wounded, to secure the conditions of security in an institute. Abraham Maslow, a famous
American psychologist, when ranging people’s need, expresses that the need of being in safe comes
immediately after the basic physiological need. Physical, chemical, biological, psychological, environmental
health security is among the most important subjects for both the people who serve and
the people who receive the service. During the therapy of an illness, the security of hospital ambience
and its perception by people are extremely important.
It has been planned to make a large-scale study to fix the perception of hospital security by workers
and public and to debate the interesting results.
The sampling of this research consists of the hospital staff who work at Publicly-owned or Pay Hospitals
in 7 regions and 21 cities of Turkey and the people who receive service from these hospitals. In
this sampling 4459 surveys have been evaluated.2615 of 4459 focus people are hospital workers and
1844 people are the people who receive service from the hospitals. The surveys have been filled in with
the method of easy sampling by the people who have been charged by Local Health Authority. The survey
consists of two groups of questions. First group questions have been prepared with the purpose of
fixing demographic features of the people who has joined the survey, second group questions (10 pieces)
have been prepared with the purpose of fixing the hospital security perception level of the people
who joined the survey and their communication information. The results have been analyzed and coded
in Statistical Package for the Social Science (SPSS) 11.0 program and the required results have
been evaluated. Multiple cores pendency analytics has been applied to fix the relations between the
personal information such as city, age group, sexuality, educational background, patient and worker,
being a Pay hospital or Publicly-owned hospital and the answers given to the questions.
According to the analysis results, at Pay hospitals women workers are mostly subject to hospital infection.
University-educated and graduate students think that hospital security is significantly deficient.
Ill-educated people less knows what to do in an emergency. Men and ill-educated people are more often
subject to accidents at hospitals.% 80 of the focus group feel themselves in confidence at hospitals
and % 67 of them believe that hospitals are deficient about emergency precautions, % 31 of the focused
people are annoyed because of the physical ambience of hospitals.
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