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644 Index
environmental 86±7
see also ecoethics
code sharing 86
coexistence, and conservation 103
coffee houses 284
cognition 87, 295, 471
and training effectiveness 178
classification of attractions 37
cognitive dissonance 87±8
cognitive mapping see map; perceptual mapping;
wayfinding
Cohen, Erik 19, 44, 91, 92, 109, 126, 157, 213,
215±16, 217, 226±7, 344, 359±60, 365, 426,
438, 456, 484, 543, 544±8, 558±60, 580,
591±2, 608
Coimbra �Portugal) 455
collaborative education 88
collective bargaining 88±9
Collison, Fredrick M. 17, 74, 81, 82, 319±20,
513±14, 596±8
Colombia 89±90
colonies de vacances 281
colonisation 90, 452
see also neo-colonialism
Colvin, Jean 166
commercialisation 90±1
of festivals 226
of religious tourism 499
commissary 74, 91
Commission for Sustainable Development 360
commoditisation 91±2, 383, 449
and host and guest 287
effect on Greece 263
of handicrafts 270±1
of heritage 276
of `paradise' 426
common law 352
communication
and the environment 194
and history of tourism 279
content analysis 106±8
discourse 153
language of tourism 348±9
of transport failures 483
radio 487
satellite 310
telemarketing 575
through interpretation 328
Trinet 605±6
see also global distribution system; media; public
relations; semiotics; sociolinguistics
communication mix 92±3
communitas concept 359
community 93
and ethnic groups 203
attitude to tourists 106
see also host and guest
residential recreation 502
voluntary sector 622±3
community approach 93±4
community attitude 94±6
community development 96
community planning 96
community recreation 96
comparative advantage 96±7, 147, 162
and import substitution 300
comparative study 97
compatible 97±8
compensation administration 98
competition, and feasibility studies 224
competition analysis see marketing audit; marketing
plan; marketing research
competitive advantage 98±9, 162, 375
and entrepreneurship 192
of attractions 36
competitiveness 99±100
airlines 143
and economies of scale 164
and efficiency 186
European Union 209
complaint
ombudsmen 106
see also cognitive dissonance; loyalty
compliance 100
computer applications
golf attache 256
in education 176±7, 182
see also distance education
computer-based recreation 386
computer reservation system 16, 75, 100, 156, 308,
376, 502
and car rental 69
use by consortia 104
computer technology see information technology
concentration of activities 162
concentration ratio 100
concession 100
concierge 4, 100±1