RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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Polycom RMX 1500/2000/4000 Administrator’s Guide Importing and Exporting Address Books .........................................................................7-17 Exporting an Address Book ........................................................................................7-17 Importing an Address Book ........................................................................................7-18 Integrating the Polycom CMA Address Book with the RMX ....................................7-19 Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Guidelines ........................................................................................................................8-1 System .......................................................................................................................8-1 Resources ..................................................................................................................8-1 Reservations .............................................................................................................8-2 Using the Reservation Calendar ...........................................................................................8-3 Toolbar Buttons .......................................................................................................8-3 Reservations Views .........................................................................................................8-4 Week View ...............................................................................................................8-4 Day View ..................................................................................................................8-4 Today View ..............................................................................................................8-5 List View ...................................................................................................................8-5 Changing the Calendar View ........................................................................................8-6 Scheduling Conferences Using the Reservation Calendar ...............................................8-8 Creating a New Reservation .........................................................................................8-8 Managing Reservations ........................................................................................................8-14 Guidelines ......................................................................................................................8-14 Viewing and Modifying Reservations .......................................................................8-14 Using the Week and Day views of the Reservations Calendar ......................8-14 Adjusting the Start Times of all Reservations ...........................................................8-16 Deleting Reservations ...................................................................................................8-17 Searching for Reservations using Quick Search .......................................................8-18 Operator Assistance & Participant Move . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1 Operator Conferences ............................................................................................9-1 Defining the Components Enabling Operator Assistance ........................................9-3 Defining a Conference IVR Service with Operator Assistance Options .........9-3 Defining an Entry Queue IVR Service with Operator Assistance Options ....9-5 Defining a Conference Profile for an Operator Conference .............................9-6 Defining an Ongoing Operator Conference ......................................................9-11 Saving an Operator Conference to a Template .................................................9-14 Starting an Operator Conference from a Template ..........................................9-15 Monitoring Operator Conferences and Participants Requiring Assistance .........9-16 Requesting Help ....................................................................................................9-17 Participant Alerts List ...........................................................................................9-17 Audible Alarms .............................................................................................................9-18 Using Audible Alarms .........................................................................................9-18 Moving Participants Between Conferences ..............................................................9-18 Moving Participants .............................................................................................9-19 Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 Guidelines ..............................................................................................................10-1 Using Conference Templates ..............................................................................................10-2 Toolbar Buttons .....................................................................................................10-3 Creating a New Conference Template ...............................................................................10-4 vi Polycom, Inc
Table of Contents Creating a new Conference Template from Scratch ................................................ 10-4 Saving an Ongoing or Operator Conference as a Template ................................. 10-10 Starting an Ongoing Conference From a Template ....................................................... 10-11 Starting an Operator Conference from a Template ....................................... 10-11 Scheduling a Reservation From a Conference Template .............................................. 10-13 Deleting a Conference Template ...................................................................................... 10-14 Polycom Conferencing for Microsoft Outlook® . . . . . . . . . . . . . . . . . . . . . . . . .11-1 Setting up the Calendaring Solution ................................................................................. 11-2 Calendaring Guidelines ............................................................................................... 11-7 Creating and Connecting to a Conference ........................................................................ 11-9 Creating a Conference ................................................................................................. 11-9 Connecting to a Conference ...................................................................................... 11-10 RMX Standalone Deployment .......................................................................... 11-11 RMX and Polycom DMA System Deployment .............................................. 11-11 Polycom Solution Support ........................................................................................ 11-11 Conference and Participant Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-1 General Monitoring .............................................................................................................. 12-2 Monitoring Video Switching Conferences ................................................................ 12-2 Conference Level Monitoring ............................................................................................. 12-3 Monitoring Operator Conferences and Participants Requiring Assistance ...... 12-10 Requesting Help ................................................................................................. 12-11 Request to Speak ................................................................................................. 12-11 Participant Alerts List ........................................................................................ 12-12 Participant Level Monitoring ............................................................................................ 12-14 IP Participant Properties ................................................................................... 12-15 Monitoring ISDN/PSTN Participants ............................................................. 12-23 Monitoring Telepresence Participant Properties ........................................... 12-28 Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13-1 Creating Multiple Virtual Recording Rooms on the RSS ............................................... 13-2 Configuring the RMX to Enable Recording ...................................................................... 13-2 Defining the Recording Link ...................................................................................... 13-2 Enabling the Recording Features in a Conference IVR Service ............................. 13-4 Enabling the Recording in the Conference Profile .................................................. 13-5 Recording Link Encryption ......................................................................................... 13-6 Recording Link Encryption Flag Setting ........................................................... 13-6 Recording Link Settings ....................................................................................... 13-7 Managing the Recording Process ....................................................................................... 13-8 Recording Link Layout ................................................................................................ 13-8 Using the RMX Web Client to Manage the Recording Process ............................. 13-9 Using DTMF Codes to Manage the Recording Process ........................................ 13-11 Conference Recording with Codian IP VCR .................................................................. 13-11 Users, Connections and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14-1 RMX Users ............................................................................................................................. 14-1 Administrator ........................................................................................................ 14-1 Operator ................................................................................................................. 14-1 Chairperson ........................................................................................................... 14-1 Auditor ................................................................................................................... 14-1 Polycom, Inc vii
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RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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