RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

Polycom RMX 1500/2000/4000 Administrator’s Guide
ISDN Participants
To enter an IP address as the destination number, replace the periods (.) with asterisks (*) in
the format n*n*n*n followed by the # key. For example, if the IP address is 172.22.188.22,
enter 172*22*188*22#.
Dialing from SIP Endpoints
Optional. [MCU prefix in SIP Proxy] - the prefix with which the RMX is registered
to the gatekeeper.
[GW Profile ID] - The ID of the Gateway Profile to be used for the gateway call and the
IVR message.
[@domain name] - the RMX domain name as registered to the SIP Proxy.
The dialing string:
[GW Profile ID]@domain name
Optional:
[GW Profile ID]@IP address of the RMX signaling host
Optional:
[MCU prefix in SIP proxy][GW Profile ID]@domain name
Once the participant is connected to the Gateway Profile and hears the IVR message
requesting the destination number, using the DTMF input keypad, the participant enters the
number of the destination endpoint followed by the # key. PSTN numbers are identified by
an * before the number.
For example, enter 3456# for IP endpoint, or 9253456# for ISDN, or *9253456# for PSTN
phone.
To enter an IP address as the destination number, replace the periods (.) with asterisks (*) in
the format n*n*n*n followed by the # key. For example, if the IP address is 172.22.188.22,
enter 172*22*188*22#.
Two dialing methods are available to ISDN/PSTN participants:
• Via Gateway IVR
• Direct with automatically generated destination dial strings from dial-in strings. This
dialing method is available from Version 7.1 and is supported on RMX with MPM+ and
MPMx cards.
In addition, PSTN participants can dial the Gateway IVR and can use the MCU or DMA
prefix in the gatekeeper together with the conference ID/endpoint alias as the destination
string to simplify the input. This is one of the methods for PSTN participants to connect to a
virtual Meeting Room on the DMA.
Gateway IVR
In this flow, the calling endpoint enters the dialing string that includes the access number to
the RMX Gateway Profile.
The endpoint connects to the RMX and is welcomed by the IVR Welcome slide and message:
“Please enter the destination number” followed by the dial tone.
Using the endpoint’s DTMF input device such as remote control, the participant enters the
number of the destination endpoint followed by the # key. Only one number can be dialed.
18-6 Polycom, Inc.