RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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Polycom RMX 1500/2000/4000 Administrator’s Guide Searching for Reservations using Quick Search Quick Search is available only in List View. It enables you to search for Reservations by Display Name. To search for reservations: 1 In the Reservation Calendar toolbar, click in the Quick Search field. The field clears and a cursor is displayed indicating that the field is active. 2 Type all or part of the reservation’s Display Name into the field and click Search. The closest matching Reservation entries are displayed. Closest Matching Reservations 3 Optional. Double- click the Reservation’s entry in the list to open the Reservations Properties dialog box to view or modify the Reservation. or Right -click the Reservation’s entry in the list and select a menu option to view, modify or delete the Reservation. To clear the search and display all reservations: 1 Clear the Quick Search field. 2 Click Search. All Reservations are displayed. 8-18 Polycom, Inc.
Operator Assistance & Participant Move 9 RMX users (operators) assistance to participants is available when: • Participants have requested individual help (using *0 DTMF code) during the conference. • Participants have requested help for the conference (using 00 DTMF code) during the conference. • Participants have problems connecting to conferences, for example, when they enter the wrong conference ID or password. In addition, the RMX user (operator) can join the ongoing conference and assist all conference participants. Operator assistance is available only when an Operator conference is running on the MCU. The Operator conference offers additional conference management capabilities to the RMX users, enabling them to attend to participants with special requirements and acquire participant details for billing and statistics. This service is designed usually for large conferences that require the personal touch. Operator assistance is available in MPM, MPM+ and MPMx Card Configuration Modes. From Version 7.1, MPM media cards are not supported. Operator Conferences An Operator conference is a special conference that enables the RMX user acting as an operator to assist participants without disturbing the ongoing conferences and without being heard by other conference participants. The operator can move a participant from the Entry Queue or ongoing conference to a private, one-on-one conversation in the Operator conference. In attended mode, the RMX user (operator) can perform one of the following actions: • Participants connected to the Entry Queue who fail to enter the correct destination ID or conference password can be moved by the user to the Operator conference for assistance. • After a short conversation, the operator can move the participant from the Operator conference to the appropriate destination conference (Home conference). • The operator can connect participants belonging to the same destination conference to their conference simultaneously by selecting the appropriate participants and moving them to the Home conference (interactively or using the right-click menu). • The operator can move one or several participants from an ongoing conference to the Operator conference for a private conversation. Polycom, Inc. 9-1
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RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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