RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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Polycom RMX 1500/2000/4000 Administrator’s Guide Guidelines • Participants can be invited to CP and VSW conferences. • All network protocols are supported (H.323, SIP, ISDN, and PSTN). It is recommended to select PSTN and not ISDN if PSTN is the only destination protocol. If both PSTN and ISDN are enabled, it is recommended to select the PSTN before ISDN as the connection process for PSTN endpoints will be quicker. • In an Multiple IP Networks environment, the system will try to connect the participant using each of the IP Network Services listed in the Conference Profile - Network Services dialog box. Network services that are excluded from this list are skipped during the dialing sequence. • In CP conferences, the participant initiating the invitation to another participant is able to view the dialing information and connection status. During the dialing process, the dialing string is displayed as the participant name which is replaced by the site name when connected to the conference. • By default, all participants (Everyone) are granted permission to invite a participant to join a conference. To change the permission to the Chairperson, modify the Permission column in the IVR Service - DTMF Codes tab. Enabling the Participants using DTMF Option The option to invite participants to a conference using the DTMF keypad is enabled in the following Conference IVR Services dialog boxes: • General • Video Services • DTMF Codes To enable the Invite Participant using DTMF on the RMX: 1 Open an existing or define a new Conference IVR Service. Conference IVR Service - Global dialog box opens. 2 Click the General tab. 3 In the Message File column of the Invite Participant entry, click the drop-down arrow and select the required voice message. The file Enter_Destination_Number.wav that is shipped with the system can be used for this message. To upload a new file, click the Add Message File. For more details, see "Creating Audio Prompts and Video Slides” on page 16-29. 4 Click the Video Services tab. 5 Define the following parameters as described in Table 15-9 on page 15-17: — Dial out protocols order — DTMF forward duration 6 Click the DTMF Codes tab. 7 Ensure that Invite Participant has DTMF Code *72 assigned to it. Although *72 is the default and recommended DTMF Code for Invite Participant, it may still have to be assigned if the system was upgraded from a a previous version. 8 If required, determine who can invite other participants to the conference using DTMF codes by changing the permissions to either Chairperson or Everyone. 9 Click OK. 16-38 Polycom, Inc.
Disabling the Invite Participant Option Chapter 16-IVR Services To disable the Invite Participant option: 1 From the IVR Services - DTMF Codes tab, delete the DTMF digits from the DTMF Code column. 2 Click OK. Polycom, Inc. 16-39
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RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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