RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

Polycom RMX 1500/2000/4000 Administrator’s Guide
4 Define the IVR Service Global parameters (it is recommended to use the system
defaults). For more details, see RMX 2000 Administrator’s Guide, "Conference IVR Service
Properties - Global Parameters” on page 16-7.
5 When defining a gateway IVR Service, the following options should remain disabled:
— Welcome Messages (in the Conference IVR Service - Welcome dialog box).
— Chairperson Messages (in the Conference IVR Service - Conference Chairperson dialog
box).
— Password Messages (in the Conference IVR Service - Conference Password dialog box)
6 Click the General tab.
The General dialog box lists messages that are played during the conference. These
messages are played when participants or the conference chairperson perform various
operations or when a change occurs.
7 To assign the appropriate audio file to the message type, click the appropriate table
entry, in the Message File column. A drop-down list is enabled.
8 From the list, select the audio file to be assigned to the event/indication.
9 Repeat steps 7 and 8 to select the audio files for the required messages.
10 For a gateway IVR Service, select the audio file for the following message types:
Table 18-1 Conference IVR Service Properties - Gateway General Voice Messages
Message Type Description
Enter Destination ID Prompts the calling participant for the destination number. Default
message prompts the participant for the conference ID (same
message as in the Entry Queue IVR Service).
Incorrect Destination
ID
If the participant entered an incorrect conference ID (in gateway calls
it is the destination number), requests the participant to enter the
number again.
Dial Tone The tone that will be played to indicate a dialing tone, to let the calling
participant enter the destination number.
18-10 Polycom, Inc.