RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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Polycom RMX 1500/2000/4000 Administrator’s Guide 2 Click the Start Conference from Template ( ) button. or Right-click and select Start Conference from Template. The conference is started. The name of the ongoing conference in the Conferences list is taken from the Conference Template Display Name. Monitoring Operator Conferences and Participants Requiring Assistance Operator conferences are monitored in the same way as standard ongoing conferences. Each Operator conference includes at least one participant - the Operator. You can view the properties of the Operator conference by double-clicking the conference entry in the Conferences list or by right-clicking the conference entry and selecting Conference Properties. For more information, see the RMX 1500/2000/4000 Getting Started Guide, "Conference Level Monitoring” on page 3-39. 9-16 Polycom, Inc.
Requesting Help Chapter 9-Operator Assistance & Participant Move A participant can request help using the appropriate DTMF code from his/her touch tone telephone or the endpoint’s DTMF input device. The participant can request Individual Assistance (default DTMF code *0) or Conference Assistance (default DTMF code 00). Participants in Entry Queues who failed to enter the correct destination conference ID or the conference password will wait for operator assistance (provided that an Operator conference is active). When requiring or requesting operator assistance, the RMX management application displays the following: • The participant’s connection Status changes, reflecting the help request. For more information, see Table 9-5. • The conference status changes and it is displayed with the exclamation point icon and the status “Awaiting Operator”. • The appropriate voice message is played to the relevant participants indicating that assistance will be provided shortly. The following icons and statuses are displayed in the Participant Status column: Table 9-5 Participants List Status Column Icons and Indications Icon Status Indication Description Awaiting Individual Assistance Awaiting Conference Assistance When the Operator moves the participant to the Operator conference for individual assistance the participant Status indications are cleared. Participant Alerts List The participant has requested the operator’s assistance for himself/herself. The participant has requested the operator’s assistance for the conference. Usually this means that the operator is requested to join the conference. The Participant Alerts list contains all the participants who are currently waiting for operator assistance. Polycom, Inc. 9-17
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RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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