RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

Diagnostic Mode (RMX 1500/2000/4000)
Chapter 22-RMX Hardware Monitoring
• You cannot run diagnostics on the MPM card.
• On all RMX systems with version 7.0.2 & 7.6.1 slight changes were made to temperature
regulation and thresholds, resulting in more efficient responses by the system Fans.
Diagnostic Mode is a debugging tool for performing hardware diagnostics that detect
malfunctions in the hardware component’s performance. Diagnostics are performed only
for the MFA, CPU and Switch (Cards: MPM+/MPMx, CPU, RTM IP and RTM ISDN). Two
types of Diagnostic Modes are available:
• Basic Mode
• Advanced Mode
A user using an Administrator Login, will be able to view and access the Basic Mode.
However, a Administrator “user” with Administrator permissions must be defined on the
RMX system. For more information see "Adding a New User” on page 14-4. A SUPPORT user
can access both the Basic Mode and Advanced Mode Diagnostics.
When Diagnostic Mode is initialized, the MCU is reset and upon restarting, the MCU will
enter Diagnostic Mode. Entering this mode causes the MCU to terminate all active
conferences and prohibits conferences from being established.
Diagnostic Mode is only enabled when connecting directly to the Shelf Management server.
Connecting to the Shelf Management Server:
• To run Diagnostics you are required to Login with Administrator permissions. A user with
Administrator permissions must be defined on the RMX.
• When accessing the Shelf Management server, the content displayed will be available in English
only.
Access the RMX browser and click Hardware Monitor. The Hardware Monitor pane opens.
On the Hardware Monitor toolbar click the Shelf Manager icon.
Type in the URL address of the Shelf Management (IP address).
For example; 172.22.189.51. You must also Login as a “Administrator” user to run
diagnostics
Polycom, Inc. 22-23