RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

Adding Languages
Table 16-1 IVR Toolbar buttons
Button Button Name Descriptions
Set Default Conference IVR
Service
Set Default Entry Queue
Service
Add Supported
Languages
Chapter 16-IVR Services
You can define different sets of audio prompts in different languages, allowing the
participants to hear the messages in their preferred language.
The RMX is shipped with a default language (English) and all the prompts and messages
required for the default IVR Services, conference and Entry Queues shipped with the
system.
You can add languages to the list of languages for which different messages are
downloaded to the MCU and IVR Services are created. This step is required before the
creation of additional IVR messages using languages that are different from English, or if
you want to download additional voice files to existing files in one operation and not during
the IVR service definition.
To add a language:
1 In the RMX Management pane, expand the Rarely Used list.
2 Click the IVR Services ( ) entry.
Sets the selected Conference IVR Service as default.
When creating a new conference Profile the default
IVR Service is automatically selected for the Profile
(but can be modified).
Sets the selected Entry Queue IVR Service as
default. When creating a new Entry Queue the default
Entry Queue IVR Service is automatically selected.
Adds languages to the IVR module, enabling you to
download voice prompts and messages for various
languages.
Replace/Change Music File To replace the currently loaded music file that is used
to play background music, the MCU is shipped with a
default music file.
Polycom, Inc. 16-3