RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

More documents

Recommendations

Info

Polycom RMX 1500/2000/4000 Administrator’s Guide Uploading a Message File to the RMX ......................................................................16-4 Defining a New Conference IVR Service ..........................................................................16-7 Defining a New Conference IVR Service ..................................................................16-7 Entry Queues IVR Service .................................................................................................16-21 Defining a New Entry Queue IVR Service ..............................................................16-21 Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service ............................................................................................................16-25 Modifying the Conference or Entry Queue IVR Service Properties ....................16-26 Replacing the Music File ....................................................................................................16-28 Adding a Music File ...........................................................................................16-28 Creating Audio Prompts and Video Slides .....................................................................16-29 Recording an Audio Message ...................................................................................16-29 Creating a Welcome Video Slide ..............................................................................16-32 Default IVR Prompts and Messages ................................................................................16-33 Volume Control of IVR Messages, Music and Roll Call ...............................................16-36 Inviting Participants using DTMF ....................................................................................16-37 Invite Call Flow ...........................................................................................................16-37 Entering Additional DTMF Codes ...................................................................16-37 Error Handling ....................................................................................................16-37 Guidelines ....................................................................................................................16-38 Enabling the Participants using DTMF Option ......................................................16-38 Disabling the Invite Participant Option ..................................................................16-39 The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17-1 The CDR File ..........................................................................................................................17-2 CDR File Formats ..........................................................................................................17-2 CDR File Contents ........................................................................................................17-3 Viewing, Retrieving and Archiving Conference Information ........................................17-4 Viewing the Conference Records ...............................................................................17-4 Refreshing the CDR List ..............................................................................................17-5 Retrieving and Archiving Conference CDR Records ..............................................17-6 Gateway Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-1 Gateway Functionality .........................................................................................................18-1 Call Flows ...............................................................................................................................18-2 IP Participants ...............................................................................................................18-2 Direct Dialing ........................................................................................................18-2 Gateway IVR ..........................................................................................................18-5 ISDN Participants .........................................................................................................18-6 Gateway IVR ..........................................................................................................18-6 Direct Dial-in to Endpoints or DMA VMR using Automatically Generated Destination Numbers ...........................................................................................18-8 Interoperability with CMA ..................................................................................18-9 Configuring the Gateway Components on the RMX ......................................................18-9 Defining the IVR Service for Gateway Calls .............................................................18-9 Defining the Conference Profile for Gateway Calls ...............................................18-12 Defining the Gateway Profile ....................................................................................18-13 System Configuration .................................................................................................18-16 Displaying the Connection Information ..........................................................18-16 x Polycom, Inc
Table of Contents Enabling PSTN dial-in using GK prefix .......................................................... 18-16 Monitoring Ongoing Gateway Sessions ......................................................................... 18-16 Connection Indications .............................................................................................. 18-17 Gateway Session Parameters .................................................................................... 18-17 Connected Participant Parameters ........................................................................... 18-18 Direct Dialing from ISDN/PSTN Endpoint to IP Endpoint via a Meeting Room .... 18-19 Dialing to Polycom® DMA 7000 .................................................................................. 18-21 Calling a DMA Direct with Automatically Generated Destination Dial Strings .................................................................................................................. 18-21 Calling the DMA via Gateway IVR ......................................................................... 18-22 Manual Dial String Entry .......................................................................................... 18-22 Automatic Dial String Generation ........................................................................... 18-23 PSTN Dial-in Using GK Prefix .......................................................................... 18-23 Deploying a Polycom RMX Serial Gateway S4GW ................................................... 18-24 RMX Manager Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19-1 Installing the RMX Manager ............................................................................................... 19-1 Starting the RMX Manager Application ........................................................................... 19-5 Connecting to the MCU ............................................................................................... 19-6 RMX Manager Main Screen ........................................................................................ 19-8 MCUs Pane ............................................................................................................ 19-8 Conferences Pane ................................................................................................ 19-10 RMX Management .............................................................................................. 19-10 List Pane ............................................................................................................... 19-11 Status Bar ............................................................................................................. 19-11 Address Book ...................................................................................................... 19-12 Conference Templates ........................................................................................ 19-12 Adding MCUs to the MCUs List ...................................................................................... 19-13 Starting a Conference ......................................................................................................... 19-15 Starting a Conference from the Conferences Pane ................................................ 19-15 Starting a Reservation ................................................................................................ 19-16 Starting an Ongoing Conference or Reservation From a Template .................... 19-17 Monitoring Conferences .................................................................................................... 19-18 Grouping the Participants by MCU ......................................................................... 19-18 Start Monitoring/Stop Monitoring .......................................................................... 19-19 Modifying the MCU Properties ........................................................................................ 19-20 Disconnecting an MCU ...................................................................................................... 19-21 Removing an MCU from the MCUs Pane ...................................................................... 19-21 Changing the RMX Manager Language ......................................................................... 19-22 Import/Export RMX Manager Configuration ............................................................... 19-23 Installing RMX Manager for Secure Communication Mode ....................................... 19-25 Using an Internal Certificate Authority .................................................................. 19-28 RMX Administration and Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20-1 System and Participant Alerts ............................................................................................ 20-1 System Alerts ................................................................................................................ 20-1 Participant Alerts .......................................................................................................... 20-3 RMX Time .............................................................................................................................. 20-4 Guidelines .............................................................................................................. 20-4 Polycom, Inc xi
Page 1 and 2: Polycom ® RMX ® 1500/2000/4000 Ad
Page 3: United States Federal Communication
Page 6 and 7: Polycom RMX 1500/2000/4000 Administ
Page 64 and 65:
Polycom RMX 1500/2000/4000 Administ
Page 66 and 67:
Page 68 and 69:
Page 70 and 71:
Page 72 and 73:
Page 74 and 75:
Page 76 and 77:
Page 78 and 79:
Page 80 and 81:
Page 82 and 83:
Page 84 and 85:
Page 86 and 87:
Page 88 and 89:
Page 90 and 91:
Page 92 and 93:
Page 94 and 95:
Page 96 and 97:
Page 98 and 99:
Page 100 and 101:
Page 102 and 103:
Page 104 and 105:
Page 106 and 107:
Page 108 and 109:
Page 110 and 111:
Page 112 and 113:
Page 114 and 115:
Page 116 and 117:
Page 118 and 119:
Page 120 and 121:
Page 122 and 123:
Page 124 and 125:
Page 126 and 127:
Page 128 and 129:
Page 130 and 131:
Page 132 and 133:
Page 134 and 135:
Page 136 and 137:
Page 138 and 139:
Page 140 and 141:
Page 142 and 143:
Page 144 and 145:
Page 146 and 147:
Page 148 and 149:
Page 150 and 151:
Page 152 and 153:
Page 154 and 155:
Page 156 and 157:
Page 158 and 159:
Page 160 and 161:
Page 162 and 163:
Page 164 and 165:
Page 166 and 167:
Page 168 and 169:
Page 170 and 171:
Page 172 and 173:
Page 174 and 175:
Page 176 and 177:
Page 178 and 179:
Page 180 and 181:
Page 182 and 183:
Page 184 and 185:
Page 186 and 187:
Page 188 and 189:
Page 190 and 191:
Page 192 and 193:
Page 194 and 195:
Page 196 and 197:
Page 198 and 199:
Page 200 and 201:
Page 202 and 203:
Page 204 and 205:
Page 206 and 207:
Page 208 and 209:
Page 210 and 211:
Page 212 and 213:
Page 214 and 215:
Page 216 and 217:
Page 218 and 219:
Page 220 and 221:
Page 222 and 223:
Page 224 and 225:
Page 226 and 227:
Page 228 and 229:
Page 230 and 231:
Page 232 and 233:
Page 234 and 235:
Page 236 and 237:
Page 238 and 239:
Page 240 and 241:
Page 242 and 243:
Page 244 and 245:
Page 246 and 247:
Page 248 and 249:
Page 250 and 251:
Page 252 and 253:
Page 254 and 255:
Page 256 and 257:
Page 258 and 259:
Page 260 and 261:
Page 262 and 263:
Page 264 and 265:
Page 266 and 267:
Page 268 and 269:
Page 270 and 271:
Page 272 and 273:
Page 274 and 275:
Page 276 and 277:
Page 278 and 279:
Page 280 and 281:
Page 282 and 283:
Page 284 and 285:
Page 286 and 287:
Page 288 and 289:
Page 290 and 291:
Page 292 and 293:
Page 294 and 295:
Page 296 and 297:
Page 298 and 299:
Page 300 and 301:
Page 302 and 303:
Page 304 and 305:
Page 306 and 307:
Page 308 and 309:
Page 310 and 311:
Page 312 and 313:
Page 314 and 315:
Page 316 and 317:
Page 318 and 319:
Page 320 and 321:
Page 322 and 323:
Page 324 and 325:
Page 326 and 327:
Page 328 and 329:
Page 330 and 331:
Page 332 and 333:
Page 334 and 335:
Page 336 and 337:
Page 338 and 339:
Page 340 and 341:
Page 342 and 343:
Page 344 and 345:
Page 346 and 347:
Page 348 and 349:
Page 350 and 351:
Page 352 and 353:
Page 354 and 355:
Page 356 and 357:
Page 358 and 359:
Page 360 and 361:
Page 362 and 363:
Page 364 and 365:
Page 366 and 367:
Page 368 and 369:
Page 370 and 371:
Page 372 and 373:
Page 374 and 375:
Page 376 and 377:
Page 378 and 379:
Page 380 and 381:
Page 382 and 383:
Page 384 and 385:
Page 386 and 387:
Page 388 and 389:
Page 390 and 391:
Page 392 and 393:
Page 394 and 395:
Page 396 and 397:
Page 398 and 399:
Page 400 and 401:
Page 402 and 403:
Page 404 and 405:
Page 406 and 407:
Page 408 and 409:
Page 410 and 411:
Page 412 and 413:
Page 414 and 415:
Page 416 and 417:
Page 418 and 419:
Page 420 and 421:
Page 422 and 423:
Page 424 and 425:
Page 426 and 427:
Page 428 and 429:
Page 430 and 431:
Page 432 and 433:
Page 434 and 435:
Page 436 and 437:
Page 438 and 439:
Page 440 and 441:
Page 442 and 443:
Page 444 and 445:
Page 446 and 447:
Page 448 and 449:
Page 450 and 451:
Page 452 and 453:
Page 454 and 455:
Page 456 and 457:
Page 458 and 459:
Page 460 and 461:
Page 462 and 463:
Page 464 and 465:
Page 466 and 467:
Page 468 and 469:
Page 470 and 471:
Page 472 and 473:
Page 474 and 475:
Page 476 and 477:
Page 478 and 479:
Page 480 and 481:
Page 482 and 483:
Page 484 and 485:
Page 486 and 487:
Page 488 and 489:
Page 490 and 491:
Page 492 and 493:
Page 494 and 495:
Page 496 and 497:
Page 498 and 499:
Page 500 and 501:
Page 502 and 503:
Page 504 and 505:
Page 506 and 507:
Page 508 and 509:
Page 510 and 511:
Page 512 and 513:
Page 514 and 515:
Page 516 and 517:
Page 518 and 519:
Page 520 and 521:
Page 522 and 523:
Page 524 and 525:
Page 526 and 527:
Page 528 and 529:
Page 530 and 531:
Page 532 and 533:
Page 534 and 535:
Page 536 and 537:
Page 538 and 539:
Page 540 and 541:
Page 542 and 543:
Page 544 and 545:
Page 546 and 547:
Page 548 and 549:
Page 550 and 551:
Page 552 and 553:
Page 554 and 555:
Page 556 and 557:
Page 558 and 559:
Page 560 and 561:
Page 562 and 563:
Page 564 and 565:
Page 566 and 567:
Page 568 and 569:
Page 570 and 571:
Page 572 and 573:
Page 574 and 575:
Page 576 and 577:
Page 578 and 579:
Page 580 and 581:
Page 582 and 583:
Page 584 and 585:
Page 586 and 587:
Page 588 and 589:
Page 590 and 591:
Page 592 and 593:
Page 594 and 595:
Page 596 and 597:
Page 598 and 599:
Page 600 and 601:
Page 602 and 603:
Page 604 and 605:
Page 606 and 607:
Page 608 and 609:
Page 610 and 611:
Page 612 and 613:
Page 614 and 615:
Page 616 and 617:
Page 618 and 619:
Page 620 and 621:
Page 622 and 623:
Page 624 and 625:
Page 626 and 627:
Page 628 and 629:
Page 630 and 631:
Page 632 and 633:
Page 634 and 635:
Page 636 and 637:
Page 638 and 639:
Page 640 and 641:
Page 642 and 643:
Page 644 and 645:
Page 646 and 647:
Page 648 and 649:
Page 650 and 651:
Page 652 and 653:
Page 654 and 655:
Page 656 and 657:
Page 658 and 659:
Page 660 and 661:
Page 662 and 663:
Page 664 and 665:
Page 666 and 667:
Page 668 and 669:
Page 670 and 671:
Page 672 and 673:
Page 674 and 675:
Page 676 and 677:
Page 678 and 679:
Page 680 and 681:
Page 682 and 683:
Page 684 and 685:
Page 686 and 687:
Page 688 and 689:
Page 690 and 691:
Page 692 and 693:
Page 694 and 695:
Page 696 and 697:
Page 698 and 699:
Page 700 and 701:
Page 702 and 703:
Polycom 1500/RMX 2000/4000 Administ
Page 704 and 705:
Page 706 and 707:
Page 708 and 709:
Page 710 and 711:
Page 712 and 713:
Page 714 and 715:
Page 716 and 717:
Page 718 and 719:
Page 720 and 721:
Page 722 and 723:
Page 724 and 725:
Page 726 and 727:
Page 728 and 729:
Page 730 and 731:
Page 732 and 733:
Page 734 and 735:
Page 736 and 737:
Page 738 and 739:
Page 740 and 741:
Page 742 and 743:
Page 744 and 745:
Page 746 and 747:
Page 748 and 749:
Page 750 and 751:
Page 752 and 753:
Page 754 and 755:
Page 756 and 757:
Page 758 and 759:
Page 760 and 761:
Page 762 and 763:
Page 764 and 765:
Page 766 and 767:
Page 768 and 769:
Page 770 and 771:
Page 772 and 773:
Page 774 and 775:
Page 776 and 777:
Page 778 and 779:
Page 780 and 781:
Page 782 and 783:
Page 784 and 785:
Page 786 and 787:
Page 788 and 789:
Page 790 and 791:
Page 792 and 793:
Page 794 and 795:
Page 796 and 797:
Page 798 and 799:
Page 800 and 801:
Page 802 and 803:
Page 804 and 805:
Page 806 and 807:
Page 808 and 809:
Page 810 and 811:
Page 812 and 813:
Page 814 and 815:
Page 816 and 817:
Page 818 and 819:
Page 820 and 821:
Page 822 and 823:
Page 824 and 825:
Page 826 and 827:
Page 828 and 829:
Page 830 and 831:
Page 832 and 833:
Page 834 and 835:
Page 836 and 837:
Page 838 and 839:
Page 840 and 841:
Page 842 and 843:
Page 844 and 845:
Page 846 and 847:
Page 848 and 849:
Page 850 and 851:
Page 852 and 853:
Page 854 and 855:
Page 856 and 857:
Page 858 and 859:
Page 860 and 861:
Page 862 and 863:
Page 864 and 865:
Page 866 and 867:
Page 868 and 869:
Page 870 and 871:
Page 872 and 873:
Page 874 and 875:
Page 876 and 877:
Page 878 and 879:
Page 880 and 881:
Page 882 and 883:
Page 884 and 885:
Page 886 and 887:
Page 888 and 889:
Page 890 and 891:
Page 892:
show all

RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?