RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

More documents

Recommendations

Info

Polycom RMX 1500/2000/4000 Administrator’s Guide Volume Control of IVR Messages, Music and Roll Call The volume of IVR music, IVR messages and Roll Call is controlled by the following system flags: • IVR_MUSIC_VOLUME • IVR_MESSAGE_VOLUME • IVR_ROLL_CALL_VOLUME To control the volume of IVR music, messages and Roll Call: >> Modify the values of the System Flags listed in Table 16-14 by clicking the menu Setup > System Configuration. If these flags do not appear in the System Flags list, they must be manually added. For more information see "Modifying System Flags” on page 21-1. Table 16-14 System Flags – IVR Volume Control Flag Description IVR_MUSIC_VOLUME The volume of the IVR music played when a single participant is connected to the conference varies according to the value of this flag. Possible value range: 0-10 (Default: 5). 0 – disables playing the music 1 – lowest volume 10 – highest volume IVR_MESSAGE_VOLUME The volume of IVR messages varies according to the value of this flag. Possible value range: 0-10 (Default: 6). 0 – disables playing the IVR messages 1 – lowest volume 10 – highest volume Note: It is not recommended to disable IVR messages by setting the flag value to 0. IVR_ROLL_CALL_VOLUME The volume of the Roll Call varies according to the value of this flag. Possible value range: 0-10 (Default: 6). 0 – disables playing the Roll Call 1 – lowest volume 10 – highest volume Note: It is not recommended to disable the Roll Call by setting the flag value to 0. The RMX must be restarted for modified flag settings (including deletion) to take effect. 16-36 Polycom, Inc.
Inviting Participants using DTMF Invite Call Flow Chapter 16-IVR Services A participant in a video or audio conference can invite another participant to the conference using the touch-tone DTMF numeric keypad on the participant’s endpoint. You can invite a participant using various communication devices, such as a mobile phone, an IP phone, PSTN phones, laptops, or connect to another conference running on another PBX or MCU. The following flow describes how a participant is invited to the conference using the DTMF codes: 1 During the conference, the participant enters the DTMF code (default is *72) on the numeric keypad to invite another participant. 2 The participant is prompted to enter the invited participant’s destination number (a number or IP address) including the prefix (if required) and the DTMF delimiter digit (‘*’ or ‘#’) at the end. The asterisk (‘*’) is used to denote the dot in the IP address. For example: To enter an IP address such as 10.245.22.19, on the DTMF keypad press 10*245*22*19 and then the DTMF delimiter. Digits that are entered after the DTMF delimiter and before the participant is connected are ignored. 3 The system automatically dials to the destination according to the protocol order as defined in the IVR Services Properties - Video Services tab. When the call cannot be completed by the current protocol, the system attempts to connect to the destination using the next protocol according to the protocol order. The RMX connects the participant when the call is answered. Entering Additional DTMF Codes In some environments, the call is answered by an IVR system (for example when connecting to another conference or PBX), requesting a password or a destination number to complete the connection process. In such a case, additional DTMF digits must be entered before the DTMF forward duration time has expired and are forwarded to the invited destination. When the additional DTMF codes are entered, they are heard by all the conference participants. If the DTMF code is not entered on time or if the wrong DTMF code is entered, the participant is prompted for a new input. After the defined number of retries have elapsed, the call is ended. Error Handling • If the destination endpoint is busy or the participant did not answer, the system ends the call. • When an incorrect number is entered, the call fails and an error message is displayed. • If the destination number is not entered in a specific amount of time (defined in Timeout for user input in the IVR Services - Global tab), the participant is prompted to enter a destination number again. Depending on the Number of user input retries as defined in the IVR Services - Global tab, the system will attempt to receive the required input. When all the retries have failed, the call to the invited participant is cancelled. Polycom, Inc. 16-37
Page 1 and 2:
Polycom ® RMX ® 1500/2000/4000 Ad
Page 3:
United States Federal Communication
Page 6 and 7:
Polycom RMX 1500/2000/4000 Administ
Page 8 and 9:
Page 10 and 11:
Page 12 and 13:
Page 14 and 15:
Page 16 and 17:
Page 18 and 19:
Page 20 and 21:
Page 22 and 23:
Page 24 and 25:
Page 26 and 27:
Page 28 and 29:
Page 30 and 31:
Page 32 and 33:
Page 34 and 35:
Page 36 and 37:
Page 38 and 39:
Page 40 and 41:
Page 42 and 43:
Page 44 and 45:
Page 46 and 47:
Page 48 and 49:
Page 50 and 51:
Page 52 and 53:
Page 54 and 55:
Page 56 and 57:
Page 58 and 59:
Page 60 and 61:
Page 62 and 63:
Page 64 and 65:
Page 66 and 67:
Page 68 and 69:
Page 70 and 71:
Page 72 and 73:
Page 74 and 75:
Page 76 and 77:
Page 78 and 79:
Page 80 and 81:
Page 82 and 83:
Page 84 and 85:
Page 86 and 87:
Page 88 and 89:
Page 90 and 91:
Page 92 and 93:
Page 94 and 95:
Page 96 and 97:
Page 98 and 99:
Page 100 and 101:
Page 102 and 103:
Page 104 and 105:
Page 106 and 107:
Page 108 and 109:
Page 110 and 111:
Page 112 and 113:
Page 114 and 115:
Page 116 and 117:
Page 118 and 119:
Page 120 and 121:
Page 122 and 123:
Page 124 and 125:
Page 126 and 127:
Page 128 and 129:
Page 130 and 131:
Page 132 and 133:
Page 134 and 135:
Page 136 and 137:
Page 138 and 139:
Page 140 and 141:
Page 142 and 143:
Page 144 and 145:
Page 146 and 147:
Page 148 and 149:
Page 150 and 151:
Page 152 and 153:
Page 154 and 155:
Page 156 and 157:
Page 158 and 159:
Page 160 and 161:
Page 162 and 163:
Page 164 and 165:
Page 166 and 167:
Page 168 and 169:
Page 170 and 171:
Page 172 and 173:
Page 174 and 175:
Page 176 and 177:
Page 178 and 179:
Page 180 and 181:
Page 182 and 183:
Page 184 and 185:
Page 186 and 187:
Page 188 and 189:
Page 190 and 191:
Page 192 and 193:
Page 194 and 195:
Page 196 and 197:
Page 198 and 199:
Page 200 and 201:
Page 202 and 203:
Page 204 and 205:
Page 206 and 207:
Page 208 and 209:
Page 210 and 211:
Page 212 and 213:
Page 214 and 215:
Page 216 and 217:
Page 218 and 219:
Page 220 and 221:
Page 222 and 223:
Page 224 and 225:
Page 226 and 227:
Page 228 and 229:
Page 230 and 231:
Page 232 and 233:
Page 234 and 235:
Page 236 and 237:
Page 238 and 239:
Page 240 and 241:
Page 242 and 243:
Page 244 and 245:
Page 246 and 247:
Page 248 and 249:
Page 250 and 251:
Page 252 and 253:
Page 254 and 255:
Page 256 and 257:
Page 258 and 259:
Page 260 and 261:
Page 262 and 263:
Page 264 and 265:
Page 266 and 267:
Page 268 and 269:
Page 270 and 271:
Page 272 and 273:
Page 274 and 275:
Page 276 and 277:
Page 278 and 279:
Page 280 and 281:
Page 282 and 283:
Page 284 and 285:
Page 286 and 287:
Page 288 and 289:
Page 290 and 291:
Page 292 and 293:
Page 294 and 295:
Page 296 and 297:
Page 298 and 299:
Page 300 and 301:
Page 302 and 303:
Page 304 and 305:
Page 306 and 307:
Page 308 and 309:
Page 310 and 311:
Page 312 and 313:
Page 314 and 315:
Page 316 and 317:
Page 318 and 319:
Page 320 and 321:
Page 322 and 323:
Page 324 and 325:
Page 326 and 327:
Page 328 and 329:
Page 330 and 331:
Page 332 and 333:
Page 334 and 335:
Page 336 and 337:
Page 338 and 339:
Page 340 and 341:
Page 342 and 343:
Page 344 and 345:
Page 346 and 347:
Page 348 and 349:
Page 350 and 351:
Page 352 and 353:
Page 354 and 355:
Page 356 and 357:
Page 358 and 359:
Page 360 and 361:
Page 362 and 363:
Page 364 and 365:
Page 366 and 367:
Page 368 and 369:
Page 370 and 371:
Page 372 and 373:
Page 374 and 375:
Page 376 and 377:
Page 378 and 379:
Page 380 and 381:
Page 382 and 383:
Page 384 and 385:
Page 386 and 387:
Page 388 and 389:
Page 390 and 391:
Page 392 and 393:
Page 394 and 395:
Page 396 and 397:
Page 398 and 399:
Page 400 and 401:
Page 402 and 403:
Page 404 and 405:
Page 406 and 407:
Page 408 and 409: Polycom RMX 1500/2000/4000 Administ
Page 508 and 509:
Page 510 and 511:
Page 512 and 513:
Page 514 and 515:
Page 516 and 517:
Page 518 and 519:
Page 520 and 521:
Page 522 and 523:
Page 524 and 525:
Page 526 and 527:
Page 528 and 529:
Page 530 and 531:
Page 532 and 533:
Page 534 and 535:
Page 536 and 537:
Page 538 and 539:
Page 540 and 541:
Page 542 and 543:
Page 544 and 545:
Page 546 and 547:
Page 548 and 549:
Page 550 and 551:
Page 552 and 553:
Page 554 and 555:
Page 556 and 557:
Page 558 and 559:
Page 560 and 561:
Page 562 and 563:
Page 564 and 565:
Page 566 and 567:
Page 568 and 569:
Page 570 and 571:
Page 572 and 573:
Page 574 and 575:
Page 576 and 577:
Page 578 and 579:
Page 580 and 581:
Page 582 and 583:
Page 584 and 585:
Page 586 and 587:
Page 588 and 589:
Page 590 and 591:
Page 592 and 593:
Page 594 and 595:
Page 596 and 597:
Page 598 and 599:
Page 600 and 601:
Page 602 and 603:
Page 604 and 605:
Page 606 and 607:
Page 608 and 609:
Page 610 and 611:
Page 612 and 613:
Page 614 and 615:
Page 616 and 617:
Page 618 and 619:
Page 620 and 621:
Page 622 and 623:
Page 624 and 625:
Page 626 and 627:
Page 628 and 629:
Page 630 and 631:
Page 632 and 633:
Page 634 and 635:
Page 636 and 637:
Page 638 and 639:
Page 640 and 641:
Page 642 and 643:
Page 644 and 645:
Page 646 and 647:
Page 648 and 649:
Page 650 and 651:
Page 652 and 653:
Page 654 and 655:
Page 656 and 657:
Page 658 and 659:
Page 660 and 661:
Page 662 and 663:
Page 664 and 665:
Page 666 and 667:
Page 668 and 669:
Page 670 and 671:
Page 672 and 673:
Page 674 and 675:
Page 676 and 677:
Page 678 and 679:
Page 680 and 681:
Page 682 and 683:
Page 684 and 685:
Page 686 and 687:
Page 688 and 689:
Page 690 and 691:
Page 692 and 693:
Page 694 and 695:
Page 696 and 697:
Page 698 and 699:
Page 700 and 701:
Page 702 and 703:
Polycom 1500/RMX 2000/4000 Administ
Page 704 and 705:
Page 706 and 707:
Page 708 and 709:
Page 710 and 711:
Page 712 and 713:
Page 714 and 715:
Page 716 and 717:
Page 718 and 719:
Page 720 and 721:
Page 722 and 723:
Page 724 and 725:
Page 726 and 727:
Page 728 and 729:
Page 730 and 731:
Page 732 and 733:
Page 734 and 735:
Page 736 and 737:
Page 738 and 739:
Page 740 and 741:
Page 742 and 743:
Page 744 and 745:
Page 746 and 747:
Page 748 and 749:
Page 750 and 751:
Page 752 and 753:
Page 754 and 755:
Page 756 and 757:
Page 758 and 759:
Page 760 and 761:
Page 762 and 763:
Page 764 and 765:
Page 766 and 767:
Page 768 and 769:
Page 770 and 771:
Page 772 and 773:
Page 774 and 775:
Page 776 and 777:
Page 778 and 779:
Page 780 and 781:
Page 782 and 783:
Page 784 and 785:
Page 786 and 787:
Page 788 and 789:
Page 790 and 791:
Page 792 and 793:
Page 794 and 795:
Page 796 and 797:
Page 798 and 799:
Page 800 and 801:
Page 802 and 803:
Page 804 and 805:
Page 806 and 807:
Page 808 and 809:
Page 810 and 811:
Page 812 and 813:
Page 814 and 815:
Page 816 and 817:
Page 818 and 819:
Page 820 and 821:
Page 822 and 823:
Page 824 and 825:
Page 826 and 827:
Page 828 and 829:
Page 830 and 831:
Page 832 and 833:
Page 834 and 835:
Page 836 and 837:
Page 838 and 839:
Page 840 and 841:
Page 842 and 843:
Page 844 and 845:
Page 846 and 847:
Page 848 and 849:
Page 850 and 851:
Page 852 and 853:
Page 854 and 855:
Page 856 and 857:
Page 858 and 859:
Page 860 and 861:
Page 862 and 863:
Page 864 and 865:
Page 866 and 867:
Page 868 and 869:
Page 870 and 871:
Page 872 and 873:
Page 874 and 875:
Page 876 and 877:
Page 878 and 879:
Page 880 and 881:
Page 882 and 883:
Page 884 and 885:
Page 886 and 887:
Page 888 and 889:
Page 890 and 891:
Page 892:
show all

RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?