RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

Polycom RMX 1500/2000/4000 Administrator’s Guide
Retrieving and Archiving Conference CDR Records
To retrieve and archive CDR records:
1 To retrieve a single CDR record, right-click the record to retrieve and then select the
required format (as detailed in Table 17-2).
Alternatively, select the record to retrieve, and then click the appropriate button on the
toolbar (as detailed in Table 17-2).
To retrieve multiple CDR records simultaneously, use standard Windows multiselection
methods.
Table 17-2 Conference Information Retrieval Options
Menu Option Button Action
Retrieve Retrieves the conference information as unformatted data
into a file whose extension is .cdr.
Retrieve Formatted
XML
Retrieves the conference information as formatted text
into a file whose extension is .xml.
Note: Viewed when logged in as SUPPORT; SUPPORT
Retrieve Formatted Retrieves the conference information as formatted text
into a file whose extension is .txt.
The Retrieve dialog box opens.
The dialog box displays the names of the destination CDR files.
2 Select the destination folder for the CDR files and then click OK.
If the destination file already exists, you will be asked if you want to overwrite the file
or specify a new name for the destination file.
The files are saved to the selected folder.
CDR files are not included in the backup process and should be backed up manually by saving the
CDR files to a destination device.
17-6 Polycom, Inc.