RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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Polycom RMX 1500/2000/4000 Administrator’s Guide 4 Define the IVR Service Global parameters (it is recommended to use the system defaults). For more details, see RMX 2000 Administrator’s Guide, "Conference IVR Service Properties - Global Parameters” on page 16-7. 5 When defining a gateway IVR Service, the following options should remain disabled: — Welcome Messages (in the Conference IVR Service - Welcome dialog box). — Chairperson Messages (in the Conference IVR Service - Conference Chairperson dialog box). — Password Messages (in the Conference IVR Service - Conference Password dialog box) 6 Click the General tab. The General dialog box lists messages that are played during the conference. These messages are played when participants or the conference chairperson perform various operations or when a change occurs. 7 To assign the appropriate audio file to the message type, click the appropriate table entry, in the Message File column. A drop-down list is enabled. 8 From the list, select the audio file to be assigned to the event/indication. 9 Repeat steps 7 and 8 to select the audio files for the required messages. 10 For a gateway IVR Service, select the audio file for the following message types: Table 18-1 Conference IVR Service Properties - Gateway General Voice Messages Message Type Description Enter Destination ID Prompts the calling participant for the destination number. Default message prompts the participant for the conference ID (same message as in the Entry Queue IVR Service). Incorrect Destination ID If the participant entered an incorrect conference ID (in gateway calls it is the destination number), requests the participant to enter the number again. Dial Tone The tone that will be played to indicate a dialing tone, to let the calling participant enter the destination number. 18-10 Polycom, Inc.
Chapter 18-Gateway Calls Table 18-1 Conference IVR Service Properties - Gateway General Voice Messages (Continued) Message Type Description Ringing Tone The tone that will be played to indicate that the system is calling the destination number. 11 When defining a gateway IVR Service, it is recommended that the Roll Call option remains disabled. 12 Click the Video Services tab. The New Conference IVR Service - Video Services dialog box opens. 13 Define the following parameters: Table 18-2 New Conference IVR Service Properties - Video Services Parameters Video Services Description Click&View Select this option to enable endpoints to run the Click&View application that enables participants to select a video layout from their endpoint. Video Welcome Slide Select the video slide file to be displayed when participants connect to the conference. To view any slide, click the Preview Slide ( ) button. If the video slide file was not uploaded to the MCU prior to the IVR Service definition, click the Add Slide button. The Install File dialog box opens. The uploading process is similar to the uploading of audio files. For more information, see step 7 on page 18-10. Notes: • When using one of the default Polycom slides, the slide will be displayed in the resolution defined in the profile, i.e. CIF, SD, HD 720p or HD 1080p. • When defining a gateway IVR Service, the recommended default slide is: Default_GW_Welcome_Slide. 14 Click the DTMF Codes tab. The New Conference IVR Service - DTMF Codes dialog box opens. 15 If required, modify the DTMF codes or permissions. For more details see "New Conference IVR Service Properties - DTMF Codes” on page 16-19. 16 Click the Operator Assistance tab. 17 If Operator Assistance will not be available to participants, clear the Enable Operator Assistance option, which is automatically selected to disable it. 18 Click OK to complete the IVR Service definition. The new Conference IVR Service is added to the IVR Services list. Polycom, Inc. 18-11
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RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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