RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

Polycom RMX 1500/2000/4000 Administrator’s Guide
Table 16-10 New Conference IVR Service Properties - DTMF Codes
Operation DTMF String Permission
Request assistance for conference 00 Chairperson
Request to Speak 99 Everyone
Touch Control Prefix *# Everyone
• It is strongly advised that the Touch Control Prefix DTMF code (*#) not be changed.
• The Polycom® Touch Control device is only supported with MPM+ and MPMx media cards.
For more information see the Polycom® Touch Control User Guide.
27 To modify the DTMF code or permission:
a In the DTMF Code column, in the appropriate entry enter the new code.
b In the Permission column, select from the list who can use this feature (Everyone or
just the Chairperson).
By default, the Secure, Unsecure Conference and Show Number of Participants options are enabled
in the Conference IVR Service. These options can be disabled by removing their codes from the
Conference IVR Service.
• To disable the Secure Conference options, in the DTMF Code column, clear the DTMF codes of
both Secured Conference (*71) and Unsecured Conference (#71) from the table.
• To disable the Text Indication option in the DTMF Code column, clear the DTMF code (*88) of
Show Number of Participants from the table.
28 Click the Operator Assistance tab.
The Operator Assistance dialog box opens.
29 Select Enable Operator Assistance to enable operator assistance when the participant
requires or requests help during the connection process to the conference or during the
conference.
16-20 Polycom, Inc.