RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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Polycom RMX 1500/2000/4000 Administrator’s Guide password request for Dial-in and Dial-out participant connections. For more information, see Table 16-5, “New Conference IVR Service Properties - Conference Password Parameters,” on page 16-11. 10 Select the various audio messages that will be played in each case. For more information, see Table 16-5, “New Conference IVR Service Properties - Conference Password Parameters,” on page 16-11. 11 Click the General tab. The New Conference IVR Service - General dialog box opens. 12 Select the messages that will be played during the conference. For more information, see Table 16-6, “Conference IVR Service Properties - General Voice Messages,” on page 16-12. 13 Click the Roll Call tab. The New Conference IVR Service - Roll Call dialog box opens. 14 Enable the Roll Call feature and assign the appropriate audio file to each message type. For more information, see Table 16-7, “Conference IVR Service Properties - Roll Call Messages,” on page 16-14. 15 Click the Video Services tab. The New Conference IVR Service - Video Services dialog box opens. 16 Define the Video Services parameters. For more information, see Table 16-9, “New Conference IVR Service Properties - Video Services Parameters,” on page 16-17. 17 Click the DTMF Codes tab. The New Conference IVR Service - DTMF Codes dialog box opens. The default DTMF codes for the various functions that can be performed during the conference by all participants or by the chairperson are listed. For the full list of the available DTMF codes, see Table 16-10, “New Conference IVR Service Properties - DTMF Codes,” on page 16-19. 18 If required, modify the default DTMF codes and the permissions for various operations including Operator Assistance options: — *0 for individual help - the participant requested help for himself or herself. In such a case, the participant requesting help is moved to the Operator conference for oneon-one conversation. By default, all participants can use this code. — 00 for conference help - the conference chairperson (default) can request help for the conference. In such a case, the operator joins the conference. 9-4 Polycom, Inc.
19 Click the Operator Assistance tab. The Operator Assistance dialog box opens. Chapter 9-Operator Assistance & Participant Move 20 Select Enable Operator Assistance to enable operator assistance when the participant requires or requests help during the connection process to the conference or during the conference. 21 In the Operator Assistance Indication Message field, select the audio message to be played when the participant requests or is waiting for the operator’s assistance. If the audio file was not uploaded prior to the definition of the IVR Service or if you want to add new audio files, click Add Message File to upload the appropriate audio file to the RMX. 22 Click OK to complete the IVR Service definition. The new Conference IVR Service is added to the IVR Services list. Defining an Entry Queue IVR Service with Operator Assistance Options 1 In the RMX Management pane, click IVR Services ( ). 2 In the IVR Services list, click the New Entry Queue IVR Service ( The New Entry Queue IVR Service - Global dialog box opens. ) button. 3 Define the Entry Queue Service Name. 4 Define the Entry Queue IVR Service Global parameters. For more information, see Table 16-11, “Entry Queue IVR Service Properties - Global Parameters,” on page 16-22. 5 Click the Welcome tab. The New Entry Queue IVR Service - Welcome dialog box opens. 6 Define the system behavior when the participant enters the Entry Queue. This dialog box contains options that are identical to those in the Conference IVR Service - Welcome Message dialog box. For more information, see “Welcome tab” on page 13-11. 7 Click the Conference ID tab. The New Entry Queue IVR Service - Conference ID dialog box opens. 8 Select the required voice messages. For more information, see Table 16-12, “Entry Queue IVR Service Properties - Conference ID,” on page 16-23. Polycom, Inc. 9-5
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RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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