RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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Polycom RMX 1500/2000/4000 Administrator’s Guide 3 In the Conference IVR Services list, click the Add Supported Languages ( ) button. The Supported Languages dialog box opens. 4 Click the Add Language button. The New Language dialog box opens. 5 In the New Language box, enter the name of the new language. The language name can be typed in Unicode and cannot start with a digit. Maximum field length is 31 characters. 6 Click OK. The new language is added to the list of Supported Languages. Uploading a Message File to the RMX You can upload audio files for the new language or additional files for an existing language now, or you can do it during the definition of the IVR Service. In the latter case, you can skip the next steps. • Voice messages should not exceed 3 minutes. • It is not recommended to upload more than 1000 audio files to the MCU memory. To upload messages to the MCU: 1 To upload the files to the MCU, in the Supported Languages dialog box, click the Add Message File button. 16-4 Polycom, Inc.
2 The Add Message File dialog box opens. Chapter 16-IVR Services Audio files are uploaded to the MCU one-by-one. 3 In the IVR Message Language list, select the language for which the audio file will be uploaded to the MCU. 4 In the IVR Message Category list, select the category for which the audio file is uploaded. 5 In the Message Type list, select the message type for which the uploaded message is to be played. You can upload several audio files for each Message Type. Each file is downloaded separately. Table 16-2 lists the Message Types for each category: Table 16-2 IVR Message Types by Message Category Message Category Conference Password Welcome Message Conference Chairperson Message Type Message Request Conference Password Request Conference Password Retry Requests the participant to enter the conference password. A participant who enters an incorrect password is requested to enter it again. Request Digit Requests the participant to enter any digit in order to connect to the conference. Used for dial-out participants to avoid answering machines in the conference. Welcome Message The first message played when the participant connects to the conference or Entry Queue. Request Chairperson Identifier Request Chairperson Password Request Chairperson Password Retry Requests the participants to enter the chairperson identifier key. Requests the participant to enter the chairperson password. When the participant enters an incorrect chairperson password, requests the participant to enter it again. General Messages played for system related event notifications, for example, notification that the conference is locked. Upload the files for the voice messages that are played when an event occurs during the conference. For more information, see "Conference IVR Service Properties - General Voice Messages” on page 16-12. Polycom, Inc. 16-5
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RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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