RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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Polycom RMX 1500/2000/4000 Administrator’s Guide Direct Dial-in to Endpoints or DMA VMR using Automatically Generated Destination Numbers ISDN/PSTN participants can call the destination endpoints without interaction with the IVR of the gateway. This dialing method is enabled when the administrator configures the Gateway Profile to automatically generate the dial string of the destination endpoint or Meeting Room on the DMA by truncating the dial in string and replacing the truncated digits by other digits that can be used as the destination number. For a detailed description of the call flow when dialing the DMA using this method, see "Calling a DMA Direct with Automatically Generated Destination Dial Strings” on page 18-21. Calling an IP Endpoint via Gateway If the call destination is an IP endpoint, the endpoints must be registered to the same gatekeeper to which the RMX is registered. There should be a mapping between the dial-in numbers in the range defined for the ISDN Network Service and also assigned to the Gateway Profile and the IP endpoints, in such a way that the alias of each endpoint is the number that will be appended to the ISDN prefix. When the call arrives to the gateway, this prefix is truncated and replaced by digits that correspond to the MCU prefix in the gatekeeper and the call is forwarded to the destination endpoint. Figure 19 Call Flow from ISDN Endpoint to H.323 Endpoint with Automatically Generated Forwarded Dial String For example: • The ISDN prefix is 9251. • The dial in number range defined in the ISDN Network Service can be 100 to 400 (that is, 9251100 to 9251400). • The dial in numbers assigned to the Gateway Profile can the entire range, or part of the range of other Gateway Profiles are to be used: 100 to 200. (that is 9251100 to 9251200) • The aliases assigned to the IP endpoints will range between 100 to 200 or 400 (for the full range) as well. • MCU Prefix in the gatekeeper: 79. • Number of digits to append (same as the ISDN prefix is this example): 3 • The destination endpoint alias is 123. • The ISDN endpoint dials 9251123. The RMX truncates the four first digits 9251 replacing them with 79 and appends 123 to 79, to create the destination number 79123 which is sent to the gatekeeper for routing. 18-8 Polycom, Inc.
Interoperability with CMA Chapter 18-Gateway Calls The RMX does not register to the gatekeeper as a Gateway, therefore it is recommended to create and use the CMA Dialing Rules to enable the CMA Dial One Method. When the caller enters the Dial One digit as the destination number prefix, the CMA replaces this digit with the MCU prefix in the Gatekeeper and the ID of the Gateway Profile. For example, the calling participant can enter 99251444, where 9 is the digit that is used as the MCU prefix registered in gatekeeper and is replaced by the gatekeeper with * and the Gateway Profile ID (for example, *2000) as defined in the Dialing Rule. For more details on Dialing Rules definition in the CMA, see the Polycom CMA System Operations Guide, “Dial Rule Operations”. Configuring the Gateway Components on the RMX To enable gateway calls in the RMX, the following components have to be configured: • Conference IVR Service to be used with the Conference Profile assigned to the Gateway Profile. The IVR Services are used for Gateway IVR connections. • Conference Profile that includes the IVR Service for the Gateway Session and the settings to automatically terminate the Gateway Session: when one participant is still connected or when no participants are connected • Gateway Profile for call routing. Defining the IVR Service for Gateway Calls The system is shipped with a default Conference IVR Services for gateway calls named GW IVR Service that enables you to run gateway calls without defining a new Conference IVR Service. This IVR Service includes the following settings: • Welcome slide and message - disabled • Conference and Chairperson Passwords - disabled • General Messages - all messages including the gateway messages and dial tones are selected • Roll Call - disabled • Video Services - Click&View - enabled • Video Services - Video Welcome Slide - Default_GW_Welcom_Slide • Operator Assistance - disabled You can define a new Conference IVR Service to be used for gateway calls. This Conference IVR Service will be assigned to the appropriate Gateway Profile. To define a new Conference IVR Service for gateway calls: 1 In the RMX Management pane, expand the Rarely Used list and click the IVR Services ( ) entry. 2 The list pane displays the Conference IVR Services list. On the IVR Services toolbar, click the New Conference IVR Service ( The New Conference IVR Service - Global dialog box opens. ) button. 3 In the Conference IVR Service Name field, enter a name that will identify this service as a gateway IVR service. Polycom, Inc. 18-9
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RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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