RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

Defining a New Conference IVR Service
Chapter 16-IVR Services
The RMX is shipped with two default Conference IVR Services and all its audio messages
and video slide. You can define new Conference IVR Services or modify the default
Conference IVR Service. For the definition of Conference IVR Service for gateway calls, see
"Defining the IVR Service for Gateway Calls” on page 18-9.
Up to 40 IVR Services (Conference IVR Services and Entry Queue IVR Services) can be defined for
a single RMX unit.
Defining a New Conference IVR Service
To define a new Conference IVR Service:
1 On the IVR Services toolbar, click the New Conference IVR Service (
The New Conference IVR Service - Global dialog box opens.
) button.
2 Define the following parameters:
Table 16-3 Conference IVR Service Properties - Global Parameters
Field/Option Description
Conference IVR
Service Name
Enter the name of the Conference IVR Service. The maximum field
length is 20 characters and may be typed in Unicode.
Language For IVR Select the language of the audio messages and prompts from the list
of languages defined in the Supported languages. The default
language is English. For more information, see "Adding Languages”
on page 16-3.
Polycom, Inc. 16-7