RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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Polycom RMX 1500/2000/4000 Administrator’s Guide LAN 0, LAN 1, LAN 2 Properties: The RMX unit’s chassis contains 3 external LAN connectors which register the following information listed below. The information will be refreshed every 8 seconds and also contains a peek detector to log the maximal values, since the last peek values reset. 2 Click Close to return to the HW Monitor pane. 22-22 Polycom, Inc.
Diagnostic Mode (RMX 1500/2000/4000) Chapter 22-RMX Hardware Monitoring • You cannot run diagnostics on the MPM card. • On all RMX systems with version 7.0.2 & 7.6.1 slight changes were made to temperature regulation and thresholds, resulting in more efficient responses by the system Fans. Diagnostic Mode is a debugging tool for performing hardware diagnostics that detect malfunctions in the hardware component’s performance. Diagnostics are performed only for the MFA, CPU and Switch (Cards: MPM+/MPMx, CPU, RTM IP and RTM ISDN). Two types of Diagnostic Modes are available: • Basic Mode • Advanced Mode A user using an Administrator Login, will be able to view and access the Basic Mode. However, a Administrator “user” with Administrator permissions must be defined on the RMX system. For more information see "Adding a New User” on page 14-4. A SUPPORT user can access both the Basic Mode and Advanced Mode Diagnostics. When Diagnostic Mode is initialized, the MCU is reset and upon restarting, the MCU will enter Diagnostic Mode. Entering this mode causes the MCU to terminate all active conferences and prohibits conferences from being established. Diagnostic Mode is only enabled when connecting directly to the Shelf Management server. Connecting to the Shelf Management Server: • To run Diagnostics you are required to Login with Administrator permissions. A user with Administrator permissions must be defined on the RMX. • When accessing the Shelf Management server, the content displayed will be available in English only. Access the RMX browser and click Hardware Monitor. The Hardware Monitor pane opens. On the Hardware Monitor toolbar click the Shelf Manager icon. Type in the URL address of the Shelf Management (IP address). For example; 172.22.189.51. You must also Login as a “Administrator” user to run diagnostics Polycom, Inc. 22-23
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RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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