RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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Polycom RMX 1500/2000/4000 Administrator’s Guide Table 16-11 Entry Queue IVR Service Properties - Global Parameters Option Description Entry Queue Service Name (Mandatory) Enter the name of the Entry Queue Service. The name can be typed in Unicode. Maximum field length is 80 ASCII characters. Language Select the language in which the Audio Messages and prompts will be heard. The languages are defined in the Supported Languages function. External Server Authentication Number of User Input Retries Timeout for User Input (Sec.) This option is used for Ad Hoc conferencing, to verify the participant’s permission to initiate a new conference. For a detailed description see Appendix D: "Conference Access with External Database Authentication” on page D-4. Select one of the following options: • None to start a new conference without verifying with an external database the user right to start it. • Conference ID to verify the user’s right to start a new conference with an external database application using the conference ID. Enter the number of times the participant is able to respond to each menu prompt before the participant is disconnected from the MCU. Enter the duration in seconds that the system waits for input from the participant before it is considered as an input error. DTMF Delimiter The interaction between the caller and the system is done via touchtone signals (DTMF codes). Enter the key that will be used to indicate a DTMF command sent by the participant or the conference chairperson. Possible keys are the pound key (#) or star (*). 4 Click the Welcome tab. The New Entry Queue IVR Service - Welcome dialog box opens. If the files were not uploaded prior to the definition of the IVR Service or if you want to add new audio files, click Add Message File to upload the appropriate audio file to the RMX. 5 Define the appropriate parameters. This dialog box contains options that are identical to those in the Conference IVR Service - Welcome Message dialog box. For more information about these parameters, see Table 16-4 on page 16-10. 16-22 Polycom, Inc.
6 Click the Conference ID tab. The New Entry Queue IVR Service - Conference ID dialog box opens. 7 Select the voice messages: Table 16-12 Entry Queue IVR Service Properties - Conference ID Field/Option Description Request Conference ID Prompts the participant for the conference ID. Chapter 16-IVR Services Retry Conference ID When the participant entered an incorrect conference ID, requests the participant to enter the ID again. 8 Assign an audio file to each message type, as follows: — In the Message File column, click the table entry, and then select the appropriate audio message. 9 Click the General tab. The New Entry Queue IVR Service - General dialog box opens. Polycom, Inc. 16-23
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RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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