RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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Polycom RMX 1500/2000/4000 Administrator’s Guide Table B-1 Alarms (Continued) Alarm Code Alarm Description SSH is enabled Startup process failure Process failed: [Process name] failed to start. SWITCH not responding System Configuration modified System configuration flags were modified. Reset the MCU. Task terminated Task terminated: [Task Name]. Temperature Level - Critical Possible explanations: • Temperature has reached a critical level. Card or if critical system element the MCU will shut down. Temperature Level - Major Possible explanations: • Temperature has reached a problematic level and requires attention. Terminal initiated MCU reset MCU reset was initiated by Terminal command [reset]. The Log file system is disabled Log file system error: The Log File System is disabled. Log files not found. The software contains patch(es) The software contains patch(es). The system has been configured for Ultra Secure Mode, but communication is not secured until a TLS certificate is installed and the MCU is set to Secured Communication. Unit not responding Unspecified problem Possible explanations: • Unspecified card error. • Unspecified shelf error. • Unspecified problem. Although the System Flag ULTRA_SECURE_MODE is set to YES, the Ultra Secure Mode is not fully implemented as the TLS certificate was not installed. Please install the TLS certificate and set the MCU to Secured Communication Mode to fully enable the Enhanced Security Environment. User initiated MCU reset MCU reset was initiated by a system user. User Name "SUPPORT" cannot be used in Ultra Secure Mode Version upgrade is in progress Voltage problem Possible reasons for the problem: • Card voltage problem. • Shelf voltage problem. • Voltage problem Yellow Alarm When Ultra Secure Mode (ULTRA_SECURE_MODE=YES) is enabled, the User Name "SUPPORT" cannot be used to define a new User. B-10 Polycom, Inc.
Appendix C CDR Fields - Unformatted File The CDR (Call Detail Records) utility is used to retrieve conference information to a file. The CDR utility can retrieve conference information to a file in both formatted and unformatted formats. Unformatted CDR files contain multiple records. The first record in each file contains information about the conference in general, such as the conference name and start time. The remaining records each contain information about one event that occurred during the conference, such as a participant connecting to the conference, or a user extending the length of the conference. The first field in each record identifies the event type, and this is followed by values containing information about the event. The fields are separated by commas. Formatted files contain basically the same information as unformatted files, but with the field values replaced by descriptions. Formatted files are divided into sections, each containing information about one conference event. The first line in each section is a title describing the type of event, and this is followed by multiple lines, each containing information about the event in the form of a descriptive field name and value. The field names and values in the formatted file will appear in the language being used for the RMX Web Client user interface at the time when the CDR information is retrieved. The value of the fields that support Unicode values, such as the info fields, will be stored in the CDR file in UTF8. The application that reads the CDR file must support Unicode. The MCU sends the entire CDR file via API or HTTP, and the RMX or external application does the processing and sorting. The RMX ignores events that it does not recognize, that is, events written in a higher version that do not exist in the current version. Therefore, to enable compatibility between versions, instead of adding new fields to existing events, new fields are added as separate events, so as not to affect the events from older versions. This allows users with lower versions to retrieve CDR files that were created in higher versions. This appendix describes the fields and values in the unformatted CDR records. Although the formatted files contain basically the same information, in a few instances a single field in the unformatted file is converted to multiple lines in the formatted file, and in other cases, multiple fields in the unformatted file are combined into one line in the formatted file. In addition, to enable compatibility for applications that were written for the MGC family, the unformatted file contains fields that were supported by the MGC family, but are not supported by the RMX, whereas these fields are omitted from the formatted file. Polycom, Inc. C-1
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RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

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