RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

Polycom RMX 1500/2000/4000 Administrator’s Guide
Guidelines
• Participants can be invited to CP and VSW conferences.
• All network protocols are supported (H.323, SIP, ISDN, and PSTN). It is recommended
to select PSTN and not ISDN if PSTN is the only destination protocol. If both PSTN and
ISDN are enabled, it is recommended to select the PSTN before ISDN as the connection
process for PSTN endpoints will be quicker.
• In an Multiple IP Networks environment, the system will try to connect the participant
using each of the IP Network Services listed in the Conference Profile - Network Services
dialog box. Network services that are excluded from this list are skipped during the
dialing sequence.
• In CP conferences, the participant initiating the invitation to another participant is able
to view the dialing information and connection status. During the dialing process, the
dialing string is displayed as the participant name which is replaced by the site name
when connected to the conference.
• By default, all participants (Everyone) are granted permission to invite a participant to
join a conference. To change the permission to the Chairperson, modify the Permission
column in the IVR Service - DTMF Codes tab.
Enabling the Participants using DTMF Option
The option to invite participants to a conference using the DTMF keypad is enabled in the
following Conference IVR Services dialog boxes:
• General
• Video Services
• DTMF Codes
To enable the Invite Participant using DTMF on the RMX:
1 Open an existing or define a new Conference IVR Service.
Conference IVR Service - Global dialog box opens.
2 Click the General tab.
3 In the Message File column of the Invite Participant entry, click the drop-down arrow
and select the required voice message. The file Enter_Destination_Number.wav that is
shipped with the system can be used for this message. To upload a new file, click the
Add Message File. For more details, see "Creating Audio Prompts and Video Slides” on
page 16-29.
4 Click the Video Services tab.
5 Define the following parameters as described in Table 15-9 on page 15-17:
— Dial out protocols order
— DTMF forward duration
6 Click the DTMF Codes tab.
7 Ensure that Invite Participant has DTMF Code *72 assigned to it. Although *72 is the
default and recommended DTMF Code for Invite Participant, it may still have to be
assigned if the system was upgraded from a a previous version.
8 If required, determine who can invite other participants to the conference using DTMF
codes by changing the permissions to either Chairperson or Everyone.
9 Click OK.
16-38 Polycom, Inc.