RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

Polycom RMX 1500/2000/4000 Administrator’s Guide
ICE Active Alarms
Table H-9 New Active Alarms (Continued)
Alarm Code Alarm Description
SIP TLS: Certificate is about to
expire
SIP TLS: Certificate subject
name is not valid or DNS failed
to resolve this name
The current TLS certificate files will expire shortly and will have
to be replaced to ensure the communication with the OCS.
This alarm is displayed if the name of the RMX in the certificate
file is different from the FQDN name defined in the OCS.
Note:
Occasionally this alarm may be activated without real cause.
Resetting the MCU may clear the alarm.
When ICE environment is enabled in the RMX, failure to communicate with a required
component triggers the display of an Active Alarm in the System Alerts pane.
The following table lists these active alarms:
Table 9 ICE Environment - RMX Active Alarms
Active Alarm Phase Alarm Displayed When Troubleshooting
ICE failure: Failed to
register with OCS.
Check the RMX
Server Name.
ICE failure: Failed to
subscribe with the
OCS, therefore the
A/V Edge Server
URI was not
received.
ICE failure: The
Notify message
containing the A/V
Edge Server URI
was not received
ICE failure:
Received
Notification does not
contain URI.
Registration The RMX did not receive
a confirmation response
from the OCS to the
Registration request.
Subscribe The RMX did not receive
a confirmation response
from the OCS to the
Subscription request.
The Subscription is
required for obtaining the
A/V Edge Server URI
which is followed by the
notify message containing
the credentials).
Notify The Notify message
containing the A/V Edge
Server URI was not
received by the RMX.
Notify The notify message that
was sent from the A/V
Edge Server does not
contain the A/V Edge
server URI.
• Check that the RMX Server
Name in IP Network Service
- SIP Advanced is identical
to the User name defined
for the RMX in the OCS
Active Directory.
• Make sure that the RMX
user is defined in the OCS
Active Directory.
Verify the A/V Edge server is
configured in the OCS.
H-72 Polycom, Inc.