RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

Polycom RMX 1500/2000/4000 Administrator’s Guide
Table 16-11 Entry Queue IVR Service Properties - Global Parameters
Option Description
Entry Queue Service
Name
(Mandatory) Enter the name of the Entry Queue Service. The name
can be typed in Unicode. Maximum field length is 80 ASCII
characters.
Language Select the language in which the Audio Messages and prompts will
be heard. The languages are defined in the Supported Languages
function.
External Server
Authentication
Number of User Input
Retries
Timeout for User
Input (Sec.)
This option is used for Ad Hoc conferencing, to verify the participant’s
permission to initiate a new conference. For a detailed description
see Appendix D: "Conference Access with External Database
Authentication” on page D-4.
Select one of the following options:
• None to start a new conference without verifying with an external
database the user right to start it.
• Conference ID to verify the user’s right to start a new conference
with an external database application using the conference ID.
Enter the number of times the participant is able to respond to each
menu prompt before the participant is disconnected from the MCU.
Enter the duration in seconds that the system waits for input from the
participant before it is considered as an input error.
DTMF Delimiter The interaction between the caller and the system is done via touchtone
signals (DTMF codes). Enter the key that will be used to indicate
a DTMF command sent by the participant or the conference
chairperson. Possible keys are the pound key (#) or star (*).
4 Click the Welcome tab.
The New Entry Queue IVR Service - Welcome dialog box opens.
If the files were not uploaded prior to the definition of the IVR Service or if you want to add new audio
files, click Add Message File to upload the appropriate audio file to the RMX.
5 Define the appropriate parameters. This dialog box contains options that are identical
to those in the Conference IVR Service - Welcome Message dialog box. For more
information about these parameters, see Table 16-4 on page 16-10.
16-22 Polycom, Inc.