RMX 2000 Administrator's Guide Version 7.6.1 - Polycom

Requesting Help
Chapter 9-Operator Assistance & Participant Move
A participant can request help using the appropriate DTMF code from his/her touch tone
telephone or the endpoint’s DTMF input device. The participant can request Individual
Assistance (default DTMF code *0) or Conference Assistance (default DTMF code 00).
Participants in Entry Queues who failed to enter the correct destination conference ID or the
conference password will wait for operator assistance (provided that an Operator
conference is active).
When requiring or requesting operator assistance, the RMX management application
displays the following:
• The participant’s connection Status changes, reflecting the help request. For more
information, see Table 9-5.
• The conference status changes and it is displayed with the exclamation point icon and
the status “Awaiting Operator”.
• The appropriate voice message is played to the relevant participants indicating that
assistance will be provided shortly.
The following icons and statuses are displayed in the Participant Status column:
Table 9-5 Participants List Status Column Icons and Indications
Icon Status Indication Description
Awaiting Individual
Assistance
Awaiting Conference
Assistance
When the Operator moves the participant to the Operator conference for individual assistance
the participant Status indications are cleared.
Participant Alerts List
The participant has requested the operator’s
assistance for himself/herself.
The participant has requested the operator’s
assistance for the conference. Usually this means
that the operator is requested to join the conference.
The Participant Alerts list contains all the participants who are currently waiting for operator
assistance.
Polycom, Inc. 9-17