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Nevada_Executive_Budget_2013-2015

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Activity: Consumer Complaints, Outreach and Media Activities<br />

This activity responds to utility consumer needs, problems and inquiries; receiving, investigating<br />

and mediating complaints that arise between customers and their serving utilities including<br />

electric, gas, telecommunications, water, and sewer; and managing consumer outreach efforts.<br />

Performance Measures<br />

1. Complaints Resolved within 45 Calendar Days of Notifying the Utility<br />

2012 <strong>2013</strong> 2014 <strong>2015</strong><br />

Type: Actual Projected Projected Projected<br />

Percent: 88.89% 75.00% 75.00% 75.00%<br />

2. Percent of Media Inquires Responded to by the Media Outlet's Deadline<br />

2012 <strong>2013</strong> 2014 <strong>2015</strong><br />

Type: Actual Projected Projected Projected<br />

Percent: 100.00% 100.00% 100.00% 100.00%<br />

3. Number of Community Events Attended and Brochures / Pamphlets Distributed<br />

2012 <strong>2013</strong> 2014 <strong>2015</strong><br />

Type: Actual Projected Projected Projected<br />

Amount: 46 40 40 40<br />

Resources<br />

Funding FY 2014 FY <strong>2015</strong><br />

Other $ 773,746 764,499<br />

FTE 6.71 6.54<br />

TOTAL $ 773,746 764,499<br />

FTE 6.71 6.54<br />

Objectives FY 2014 FY <strong>2015</strong><br />

Consumer Education<br />

(Business Development and<br />

Services)<br />

193,436 191,125<br />

Customer Service (Business<br />

Development and Services)<br />

580,309 573,374<br />

PUBLIC UTILITIES COMMISSION PUC - 3<br />

PUBLIC UTILITIES COMMISSION

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