Nevada_Executive_Budget_2013-2015

Activity: Requests for Records Information
This activity releases information from a file or record relating to a driver's license, identification
card, vehicle registration, or title. Information is released via phone, fax, mail, commercial file
extracts, and file transfer protocols. State law mandates the department respond to record requests
within five days.
Performance Measures
1. Calls Answered Within 3 Rings
2012 2013 2014 2015
Type: Actual Projected Projected Projected
Percent: 100.00% 100.00% 100.00% 100.00%
2. Days to Process Record Searches
2012 2013 2014 2015
Type: Actual Projected Projected Projected
Amount: 1.3 1.3 1.3 1.3
3. Record Requests Processed Without Errors
2012 2013 2014 2015
Type: Actual Projected Projected Projected
Percent: 99.98% 99.98% 99.98% 99.98%
Highway
Fund
Resources
Funding FY 2014 FY 2015
$ 75,557 76,392
FTE 0.91 0.91
Transfers $ 82,993 85,678
FTE 1.10 1.10
Other $ 7,555,684 7,304,080
FTE 15.00 15.00
TOTAL $ 7,714,234 7,466,151
FTE 17.01 17.01
Objectives FY 2014 FY 2015
Customer Service (Business
Development and Services)
7,714,234 7,466,151
DEPARTMENT OF MOTOR VEHICLES DMV - 16
DEPARTMENT OF MOTOR VEHICLES