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Nevada_Executive_Budget_2013-2015

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Activity: Customer Service<br />

Customer Service processes applications, licenses and registrations, receives complaints, and<br />

provides guidance to applicants and licensees.<br />

Performance Measures<br />

1. Ombudsman Complaints Resolved<br />

2011 2012 <strong>2013</strong> 2014 <strong>2015</strong><br />

Type: Actual Actual Projected Projected Projected<br />

Percent: 56.41% 65.00% 65.00% 65.00% 65.00%<br />

2. Online Licensing Transactions<br />

2011 2012 <strong>2013</strong> 2014 <strong>2015</strong><br />

Type: Actual Actual Projected Projected Projected<br />

Percent: 8.02% 12.22% 12.82% 14.10% 15.31%<br />

3. Initiated Curriculum Changes<br />

2011 2012 <strong>2013</strong> 2014 <strong>2015</strong><br />

Type: Actual Projected Projected Projected Projected<br />

Percent: 29.17% 18.87% 18.37% 20.00% 20.00%<br />

Population / Workload<br />

1. Regulated Entities<br />

2011 2012 <strong>2013</strong> 2014 <strong>2015</strong><br />

Type: Actual Actual Projected Projected Projected<br />

Amount: 37,943 36,626 35,400 35,500 35,500<br />

Resources<br />

Funding FY 2014 FY <strong>2015</strong><br />

General Fund $ 283,351 301,277<br />

FTE 3.75 3.75<br />

Other $ 1,226,774 1,292,130<br />

FTE 13.25 13.25<br />

TOTAL $ 1,510,125 1,593,408<br />

FTE 17.00 17.00<br />

Objectives FY 2014 FY <strong>2015</strong><br />

Customer Service (Business<br />

Development and Services)<br />

1,510,125 1,593,408<br />

DEPARTMENT OF BUSINESS AND INDUSTRY B & I - 139<br />

B&I - REAL ESTATE DIVISION

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