Nevada_Executive_Budget_2013-2015

Activity: Consumer Health Assistance - Consumer Health Care Advocacy
Consumer Health Assistance (CHA) provides assistance by informing, counseling and advocating.
CHA resolves issues pertaining to health insurance, rights and responsibilities, hospital and billing,
and locating health care. CHA houses the Office of Minority Health related to improving the
health of minorities.
Performance Measures
1. Consumer Assistance Volume
2012 2013 2014 2015
Type: Actual Projected Projected Projected
Amount: 20,264 22,500 24,750 27,225
2. Consumer Case Disposition
2012 2013 2014 2015
Type: Actual Projected Projected Projected
Percent: 92.00% 85.00% 84.99% 85.00%
3. Consumer Satisfaction
2012 2013 2014 2015
Type: Actual Projected Projected Projected
Percent: 45.97% 85.11% 85.05% 84.95%
Resources
Funding FY 2014 FY 2015
General Fund $ 295,457 292,944
FTE 2.67 2.86
Federal Fund $ 447,386 455,355
FTE 4.04 4.45
Transfers $ 731,894 262,150
FTE 6.60 2.56
Other $ 244,305 167,219
FTE 2.20 1.63
TOTAL $ 1,719,041 1,177,668
FTE 15.51 11.50
Objectives FY 2014 FY 2015
Quality (Health Services) 687,616 471,067
Access to Affordable Health
Care (Health Services)
1,031,425 706,601
DEPARTMENT OF HEALTH AND HUMAN SERVICES DHHS-DIRECTOR - 4
DHHS - HEALTH AND HUMAN SERVICES DIRECTOR'S OFFICE