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Nevada_Executive_Budget_2013-2015

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Activity: Investigations<br />

The Investigations activity completes thorough investigation of complaints received by consumers<br />

and those received by landlord/tenants of Mobile Home Parks. The investigation mechanism is<br />

designed to provide consumers with a fair and balanced complaint resolution process.<br />

Performance Measures<br />

1. Ratio of Consumer Complaints to Division Licensees<br />

2011 2012 <strong>2013</strong> 2014 <strong>2015</strong><br />

Type: Actual Actual Projected Projected Projected<br />

Percent: 36.99% 21.00% 19.23% 19.23% 19.23%<br />

2. Ratio of Formal Complaints Against Mobile Home Parks<br />

2011 2012 <strong>2013</strong> 2014 <strong>2015</strong><br />

Type: Projected Actual Projected Projected Projected<br />

Percent: 3.26% 11.06% 10.59% 9.41% 9.41%<br />

Population / Workload<br />

1. Number of Parks Located in <strong>Nevada</strong><br />

2012 <strong>2013</strong> 2014 <strong>2015</strong><br />

Type: Actual Projected Projected Projected<br />

Amount: 430 430 430 430<br />

Resources<br />

Funding FY 2014 FY <strong>2015</strong><br />

Other $ 175,718 177,101<br />

FTE 2.25 2.25<br />

TOTAL $ 175,718 177,101<br />

FTE 2.25 2.25<br />

Objectives FY 2014 FY <strong>2015</strong><br />

Customer Service (Business<br />

Development and Services)<br />

87,859 88,550<br />

Compliance (Business<br />

Development and Services)<br />

87,859 88,550<br />

DEPARTMENT OF BUSINESS AND INDUSTRY B & I - 227<br />

B&I - MANUFACTURED HOUSING DIV

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