Nevada_Executive_Budget_2013-2015

EXECUTIVE BUDGET 2013-2015
Performance Indicators (Discontinued)
Department Division Budget Account Performance Indicator
08 DEPARTMENT OF ADMINISTRATION 180 ADMIN - ENTERPRISE IT SERVICES 1365 ADMINISTRATION - IT - APPLICATION SUPPORT Signed service level agreements or formal agreements as a percent of documented requests
for service
08 DEPARTMENT OF ADMINISTRATION 180 ADMIN - ENTERPRISE IT SERVICES 1365 ADMINISTRATION - IT - APPLICATION SUPPORT Percent of service level agreements or formal agreements meeting mutually agreed upon
requirements
08 DEPARTMENT OF ADMINISTRATION 180 ADMIN - ENTERPRISE IT SERVICES 1365 ADMINISTRATION - IT - APPLICATION SUPPORT Number of hours spent providing requested services
08 DEPARTMENT OF ADMINISTRATION 180 ADMIN - ENTERPRISE IT SERVICES 1373 ADMINISTRATION - IT - OFFICE OF CIO Number of attendees at training sessions
08 DEPARTMENT OF ADMINISTRATION 180 ADMIN - ENTERPRISE IT SERVICES 1385 ADMINISTRATION - IT - COMPUTER FACILITY Percent of time the enterprise server (mainframe) system is available
08 DEPARTMENT OF ADMINISTRATION 180 ADMIN - ENTERPRISE IT SERVICES 1385 ADMINISTRATION - IT - COMPUTER FACILITY Percent of help desk calls resolved on initial call
08 DEPARTMENT OF ADMINISTRATION 180 ADMIN - ENTERPRISE IT SERVICES 1385 ADMINISTRATION - IT - COMPUTER FACILITY Average mainframe interactive system (CICS) response time
08 DEPARTMENT OF ADMINISTRATION 180 ADMIN - ENTERPRISE IT SERVICES 1385 ADMINISTRATION - IT - COMPUTER FACILITY Percent of time web servers are available
08 DEPARTMENT OF ADMINISTRATION 180 ADMIN - ENTERPRISE IT SERVICES 1385 ADMINISTRATION - IT - COMPUTER FACILITY Percent of time email is available
08 DEPARTMENT OF ADMINISTRATION 180 ADMIN - ENTERPRISE IT SERVICES 1385 ADMINISTRATION - IT - COMPUTER FACILITY Percent of time UNIX system is available
08 DEPARTMENT OF ADMINISTRATION 180 ADMIN - ENTERPRISE IT SERVICES 1385 ADMINISTRATION - IT - COMPUTER FACILITY Percentage of time Domain Name System (DNS) services are available
08 DEPARTMENT OF ADMINISTRATION 180 ADMIN - ENTERPRISE IT SERVICES 1386 ADMINISTRATION - IT - DATA COMM & NETWORK
ENGIN
Percent of time the SilverNet’s delay (network latency) is less than 70 milliseconds
08 DEPARTMENT OF ADMINISTRATION 180 ADMIN - ENTERPRISE IT SERVICES 1386 ADMINISTRATION - IT - DATA COMM & NETWORK
ENGIN
APPENDIX - 16
Percent of time SilverNet is up and operational
08 DEPARTMENT OF ADMINISTRATION 180 ADMIN - ENTERPRISE IT SERVICES 1387 ADMINISTRATION - IT - TELECOMMUNICATIONS Percent of favorable responses to customer satisfaction survey
08 DEPARTMENT OF ADMINISTRATION 180 ADMIN - ENTERPRISE IT SERVICES 1388 ADMINISTRATION - IT - NETWORK TRANSPORT
SERVICES
Percent of service requests responded to within 3 days
08 DEPARTMENT OF ADMINISTRATION 180 ADMIN - ENTERPRISE IT SERVICES 1388 ADMINISTRATION - IT - NETWORK TRANSPORT
SERVICES
Percentage of time the digital system is available
08 DEPARTMENT OF ADMINISTRATION 180 ADMIN - ENTERPRISE IT SERVICES 1389 ADMINISTRATION - IT - SECURITY Number of security awareness outreach activities
08 DEPARTMENT OF ADMINISTRATION 180 ADMIN - ENTERPRISE IT SERVICES 1389 ADMINISTRATION - IT - SECURITY Percent of requests for IT security program assistance completed
08 DEPARTMENT OF ADMINISTRATION 180 ADMIN - ENTERPRISE IT SERVICES 1389 ADMINISTRATION - IT - SECURITY Number of information security assessments performed
08 DEPARTMENT OF ADMINISTRATION 086 ADMIN - ADMINISTRATIVE SERVICES
DIV
1371 ADMINISTRATION - ADMINISTRATIVE SERVICES Percent of invoices processed within fi ve working days of receipt
08 DEPARTMENT OF ADMINISTRATION 086 ADMIN - ADMINISTRATIVE SERVICES
DIV
08 DEPARTMENT OF ADMINISTRATION 086 ADMIN - ADMINISTRATIVE SERVICES
DIV
08 DEPARTMENT OF ADMINISTRATION 086 ADMIN - ADMINISTRATIVE SERVICES
DIV
08 DEPARTMENT OF ADMINISTRATION 086 ADMIN - ADMINISTRATIVE SERVICES
DIV
1371 ADMINISTRATION - ADMINISTRATIVE SERVICES Number of accounting transactions processed
1371 ADMINISTRATION - ADMINISTRATIVE SERVICES Percent of budgets completed on time
1371 ADMINISTRATION - ADMINISTRATIVE SERVICES Cost per budget supported
1371 ADMINISTRATION - ADMINISTRATIVE SERVICES Percent of time cost allocation plan is approved
08 DEPARTMENT OF ADMINISTRATION 081 ADMIN - INTERNAL AUDITS DIVISION 1342 ADMINISTRATION - DIVISION OF INTERNAL AUDITS Internal Audits - percent of recommendations fully implemented
08 DEPARTMENT OF ADMINISTRATION 081 ADMIN - INTERNAL AUDITS DIVISION 1342 ADMINISTRATION - DIVISION OF INTERNAL AUDITS Estimated dollar benefi ts to the state and citizens of Nevada from audit recommendations, per
dollar spent by section
08 DEPARTMENT OF ADMINISTRATION 081 ADMIN - INTERNAL AUDITS DIVISION 1342 ADMINISTRATION - DIVISION OF INTERNAL AUDITS Financial Management - percent of agencies attending training sessions
08 DEPARTMENT OF ADMINISTRATION 081 ADMIN - INTERNAL AUDITS DIVISION 1342 ADMINISTRATION - DIVISION OF INTERNAL AUDITS Financial Management - percent increase in trainee’s overall test scores