Nevada_Executive_Budget_2013-2015

Activity: Customer Service
Customer Service consists of driver testing and licensing as well as vehicle titles and registrations.
The license plate factory designs manufactures and delivers license plates to all applicable
customers. The Call Center assists customers by answering telephone calls and emails statewide.
Performance Measures
1. Customers Served within 30 Minutes
2010 2011 2012 2013 2014 2015
Type: Actual Actual Actual Projected Projected Projected
Percent: 49.08% 62.09% 52.19% 70.42% 70.42% 70.42%
2. Calls Answered Within 3 Rings
2012 2013 2014 2015
Type: Actual Projected Projected Projected
Percent: 100.00% 100.00% 100.00% 100.00%
3. Average Customer Wait Times - Minutes
2011 2012 2013 2014 2015
Type: Actual Actual Projected Projected Projected
Amount: 43 45 70 50 50
Resources
Funding FY 2014 FY 2015
General Fund $ 25,720 25,943
FTE 0.00 0.00
Highway
Fund
$ 19,590,383 45,305,068
FTE 693.83 693.83
Federal Fund $ 209,242 0
FTE 0.00 0.00
Transfers $ 281,754 287,782
FTE 0.00 0.00
Other $ 31,866,539 8,056,200
FTE 4.00 4.00
TOTAL $ 51,973,638 53,674,993
FTE 697.83 697.83
Objectives FY 2014 FY 2015
Customer Service (Business
Development and Services)
51,973,638 53,674,993
DEPARTMENT OF MOTOR VEHICLES DMV - 5
DEPARTMENT OF MOTOR VEHICLES