Nevada_Executive_Budget_2013-2015

Activity: Indirect Customer Service Methods
Indirect customer service methods include licensing, registration, and titling requests processed
through the internet and mail. This activity also includes the Electronic Dealer's Report of Sale
program, the Off Highway Vehicles program, and document scanning.
Performance Measures
1. Registrations Renewed thru Alternate Services
2012 2013 2014 2015
Type: Actual Projected Projected Projected
Percent: 78.27% 78.27% 80.80% 80.80%
2. Driver's License Renewed thru Alternate Services
2012 2013 2014 2015
Type: Actual Projected Projected Projected
Percent: 44.15% 44.15% 44.15% 44.15%
3. Average Number of Days to Process Titles
2012 2013 2014 2015
Type: Actual Projected Projected Projected
Amount: 10.87 10 10 10
Highway
Fund
Resources
Funding FY 2014 FY 2015
$ 3,146,307 3,888,238
FTE 70.97 70.97
Transfers $ 2,845,763 2,692,325
FTE 0.00 0.00
Other $ 4,944,702 5,100,421
FTE 0.00 0.00
TOTAL $ 10,936,772 11,680,984
FTE 70.97 70.97
Objectives FY 2014 FY 2015
Customer Service (Business
Development and Services)
10,936,772 11,680,984
DEPARTMENT OF MOTOR VEHICLES DMV - 8
DEPARTMENT OF MOTOR VEHICLES