tekom-Jahrestagung 2012 - ActiveDoc

User Assistance
––
Anchor the tool (i.e., the product and its description) in the (user’s)
task domain.
Taking these leads from user experience design and minimalism, we
can offer users dots which are easy and natural to connect and derive
meaning from. And this is how good documentation is like bad magic
tricks: By exposing the potential connections between the dots to users
to demystify products and instructions and to showing them how to get
from A to B – or C, if they want.
Bibliography
Cortada, James W. Information and the Modern Corporation. Cambridge,
MA: MIT Press, 2011.
Creativebits.org. “Interview with Rob Janoff, designer of the Apple logo”.
3 Aug. 2009. Web. 3 Sept. 2012.
Fiske, John. Introduction to Communication Studies, 2nd ed. New York:
Routledge, 1990.
Gleick, James. The Information: A History, a Theory, a Flood. London:
Fourth Estate, 2011.
Johnson-Laird, Philip N. “Mental Models, Deductive Reasoning, and the
Brain.” The Cognitive Neurosciences. Ed. Michael S. Gazzaniga. Cambridge,
MA: MIT Press, 1995. 999–1008.
Johnson-Laird, Philip N. “The history of mental models.” Psychology of
Reasoning: Theoretical and Historical Perspectives. Ed. K. Manktelow and
M.C. Chung. New York: Psychology Press, 2005. 179–212.
Konnikova, Maria. “Hunters of Myths: Why Our Brains
Love Origins.” 7 Apr. 2012. Web. 3 Sept. 2012. < http://blogs.
scientificamerican.com/literally-psyched/2012/04/07/
hunters-of-myths-why-our-brains-love-origins/>
Nielsen, Jakob. “Mental models”. http://www.useit.com/alertbox/mentalmodels.html
18 October 2010. Accessed 3 September 2012.
van der Meij, Hans and John M. Carroll. “Principles and Heuristics for
Designing Minimalist Instruction.” Minimalism Beyond the Nurnberg
Funnel. Ed. John M. Carroll. Cambridge, MA: MIT Press, 1998. 19–53.
von Foerster, Heinz. Der Anfang von Himmel und Erde hat keinen Namen.
Berlin: Kadmos, 2008.
Weinberger, David. Too Big to Know. New York: Basic Books, 2011
Winograd, Terry and Fernando Flores. Understanding Computers and
Cognition: A New Foundation for Design. Reading, MA: Addison-Wesley,
1989.
Contact: amelio@web.de
tekom-Jahrestagung 2012
503