tekom-Jahrestagung 2012 - ActiveDoc

International Management
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Don’t measure quality with certificates
DIN EN ISO 9001 does not guarantee a good result. Quality can only
be evaluated during or after the cooperation when the “honeymoon
period” is over.
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Trust that the team comes up with the right decision.
Employees are the most valuable resource in a company. Don’t control
them.
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Define principles and guidelines instead of binding regulations.
The more freedom a team has, the more responsible everyone acts.
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Staff the team (buying center) with the right persons and make sure
that know how carrier are freed from daily work to participate.
This is the most underestimated issue. A team consistent of e.g. a
buyer, a quality manager and a business process specialist is not the
right set-up.
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Have fair (real! win-win) contracts.
Otherwise nobody feels comfortable to negotiate it with the supplier.
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Use agile methods to gain experiences with different suppliers in
small projects.
Gain experience during daily work. This requires upfront strategic
planning to have adequate suppliers in place.
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Apply a no-tactics approach.
Openly discuss interests and be fair in the team and towards suppliers.
Try to increase the size of the cake instead of focusing on claiming
the largest part (Be a baker not an eater).
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Conduct concept competitions instead of using “best of bread”
Best of bread = the best parts of all supplier answers are copied to
one tender specification and send out for a last best offer. With this
method you lose the power of the different concepts. Stick to one
concept.
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Involve suppliers in the very early project phase.
Make use of their knowledge, quickly decide on the right concept and
go with one supplier from that point.
Contact: thomas.hayk@hitchensen.com
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tekom-Jahrestagung 2012