tekom-Jahrestagung 2012 - ActiveDoc

International Management
Requirements of customer documentation
e-portal (Spare parts User manuals
catalog)
Manufacturer’s requirement
Cost reduction for creation of manuals and for
spare parts catalog.
Documentation ready at the time of factory
acceptance of machine
Life cycle management of the data. The data in
e-portal and manual corresponds to that of the
machine at customer‘s end. Meaning, updates
in the machine at customer‘s end are incorporated
in the customer documentation
Consistency of exploded
views
Consistency in structure
and content of
manual
Reduce the possibility of reverse engineering
with the information provided to customer
Customer requirements
Dependable and
complete information.
Information
both for new and
experienced staff
Information @ click
Inquiry/order @ click
History of inquiry/order
@click
What are the frequently
placed orders?
What machines/options/
size parts do we have?
Solution
Modularization and principle of re-use
for manuals
Single sourcing – Prepare once and
publish in different formats
Translation management using re-use,
XML, translation memories
Re-use of machine struture in PLM for
automatic generation of spare parts
catalog
Change management and linking of the
source data in PLM
Use of structured authoring.Training
of technical writers and illustrators for
standardisation
Use of exploded views instead of 2D section
drawings
Finalise the depth of information for
each topic.Bring in organizational awareness
of customer requirements and work
on the domain knowledge of technical
writers
Make the information available online
to customer enabling anytime/anywhere
access.
Online customer wise information
2. Organisation:
The roles and responsibilities of the documentation team members and
the other department members with reference to documentation are
clearly laid out.
The management gives high importance for the development of high
quality customer documentations. This not only motivates the documentation
team members but also increases the co-operation of other departments
with the documentation team.
What type of persons to hire, and from where - is a critical aspect for
effective recruitment. We have identified the limits and also the options
available to us for this. The profession of technical writing is not well
recognised in India, especially in the field of mechanical engineering. The
candidates are given a clear picture of their career prospects in this field.
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tekom-Jahrestagung 2012