tekom-Jahrestagung 2012 - ActiveDoc

User Assistance
UA 8
Partner presentation
The Cosmopolitan Information Topic
Waltraud Winter, Siemens Healthcare, Forchheim
Uwe Reißenweber, DOCUFY, Bamberg
It’s time to stop thinking of customer documentation in terms of monolithic
files, in all required languages, covering all legal requirements.
Our customers are more than mere recipients of what we provide, lost
in a world of words. Each customer needs appropriate content at the
right time and in the right format, that is, topic-based information.
For this reason, Siemens Healthcare has developed a new way of customer
documentation, the Knowledge Gateway. This modern approach
not only provides our customers with most suitable information, but
also turns them into cherished collaborators. We therefore develop,
maintain, and deliver topics of information as well as collaboration tools.
The customers decide what to read, when to read it, and in which format
to read it. And we stay in touch with the customers and learn from their
experiences during the whole lifecycle of a product. In this way, a cosmopolitan
information topic is the connecting link between the user and
the information developers.
Contact:
waltraud.winter@siemens.com
uwe.reissenweber@docufy.de
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tekom-Jahrestagung 2012