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Microsoft Sharepoint Products and Technologies Resource Kit eBook

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Chapter 3: Installing <strong>Microsoft</strong> Office SharePoint Portal Server 2003 89<br />

The Repair option is beneficial when you need to repair or restore the Share-<br />

Point Portal Server binary files. A repair does not modify or fix the indexes or databases<br />

in use by SharePoint Portal Server.<br />

Troubleshooting SharePoint Portal Server<br />

Installations<br />

There have been documented issues with installing SharePoint Portal Server. This<br />

section will outline the major problems that have been discovered to date.<br />

For further information, refer to the <strong>Microsoft</strong> Support website at http:<br />

//support.microsoft.com.<br />

“Error 502” Error Message When Trying to Access SharePoint Central<br />

Administration Pages<br />

This message occurs when you run SharePoint Portal Server Setup to install Share-<br />

Point Portal Server 2003 <strong>and</strong> MSDE on the server, <strong>and</strong> then click Finish on the Completing<br />

The <strong>Microsoft</strong> Office SharePoint Portal Server 2003 Setup Wizard page. The<br />

symptom is that the Configure Server Farm Account Settings page of SharePoint<br />

Central Administration is not displayed in your Web browser window. Instead, you<br />

receive an Error 502 message.<br />

This problem can occur if a proxy server is configured in Internet Explorer but<br />

the Bypass Proxy Server For Local Addresses option is not enabled. SharePoint Portal<br />

Server Setup does not look to see whether proxy server settings in Internet<br />

Explorer are configured correctly on the server. The problem can also occur in situations<br />

when you install Windows Server 2003 from a Remote Installation Services<br />

(RIS) server by using a RIS image that uses the default proxy server settings for Internet<br />

Explorer in which the Bypass Proxy Server For Local Addresses option is not<br />

enabled.<br />

To work around this problem, enable the Bypass Proxy Server For Local<br />

Addresses option in the proxy server settings of Internet Explorer. To do so, follow<br />

these steps:<br />

1. Start Internet Explorer.<br />

2. On the Tools menu, click Internet Options.<br />

3. Click the Connections tab, <strong>and</strong> then under Local Area Network (LAN) Settings,<br />

click LAN Settings.<br />

4. Under Proxy server, select the Bypass proxy server for local addresses<br />

check box, <strong>and</strong> then click OK.<br />

5. Click OK.

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